Legal
Terms and Conditions (effective 1st September 2019)
General Conditions
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Voice Services
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Internet Services
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Network Services
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Cloud Voice Services
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Mobile Services
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Network Mobile Services
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On-Line Services
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Anti-Virus Product and Support Services
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Co-Location Services
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Fault Management Connectivity
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Professional Services
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Maintenance Support Services
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Nominet Terms and Conditions
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CyberSecurity Terms and Conditions
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Ofcom General Conditions
Ofcom General Condition C7 Switching
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Ofcom General Condition C8 Sales and Marketing of Mobile Communication Services
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Automatically Renewable Contracts
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Policies
Fair Usage Policy
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Click here to view our Acceptable Fair Usage Policy
Customer Code of Practice
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Complaints Code
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Modern Slavery Policy
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Tariffs
Standard Rates and Fees
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Legal Notice
Legal Notice
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Notifications
8th December 2017 — We've Updated and Simplified Your Bill
1st May 2016 — BT Price Change
1st February 2016 — Price Changes
1st July 2015 — Ofcom NGN Changes
1st January 2015 — Paper billing charge increased to £4.95
1st January 2015 — Fraud Monitor - increased to £3.99 per account
1st January 2015 — Price Change
1st of August 2014 — Price Change
1st April 2014 — BT Openreach increase engineer call our charges