[20] August 2024 - Amendments to Service Schedule 4.1 – Fault Management Connectivity
We have made amendments to Schedule 4.1 which contains terms and conditions specific to Chess’ Fault Management Service. The amendments are summarised in the table below. We believe these changes are purely administrative and benefit our customers.
|
Ref
|
Description
|
Amendment
|
|
Paragraph 6.3
|
Service Credit
|
This paragraph has been inserted to ensure that the is 2-week window to raise a request for a service credit is clear and transparent.
|
|
Paragraph 8
|
Additional Support Services
|
This paragraph has been amended to refer to all the Services that the Additional Support Service can cover. The Service Description previously stated here has been moved to Annex 2.
|
|
Annex 2
|
Additional Support Services – Service Description
|
Annex 2 contains a description of the Additional Support Service. The wording in the Annex was previously in paragraph 8 in the Schedule.
|
Schedule 4.1 shall apply to contracts for services which benefit from the Fault Management Service that are entered from the date of this notification. For such existing contracts, these changes will take effect 12th October 2024.
Schedule 4.1, the applicable Service Schedules and the General Conditions can be found at Legal | Chess ICT.
[20] August 2024 - Amendments to Service Schedule 3.4 Cloud PBX Services
We have made amendments to Schedule 3.4(A) which contains terms and conditions specific to Chess’ Cloud PBX Services. The amendments are summarised in the table below. We believe these changes are purely administrative and benefit our customers.
|
Ref
|
Description
|
Amendment
|
|
Annex 2 to 12
|
Additional Services – Service Descriptions
|
These Annexes have been inserted giving an overview of all Additional Services now available and their different functionality.
|
|
Paragraph 3
|
Hardware
|
Additional terms have been added to supplement the terms already contained in Chess’ General Conditions to add clarity and are specific to hardware supplied in relation to the Cloud PPX Service.
|
|
Paragraph 4
|
Calls
|
This paragraph has been inserted to add greater clarity around call charges, the different ways Chess charges for calls and how the calls services operate.
|
|
Paragraph 12
|
Support
|
The SLA’s have been updated and are now as per Chess’ Schedule 4.1 Fault Management.
|
|
Paragraph 15
|
Service Levels
|
Service Availability Targets have been inserted which apply to the core Cloud PBX Service as well as the Additional Services. There are also express provisions as to Service Credits where targets are not met.
|
Schedule 3.4(A) along with the General Conditions, shall apply to contracts entered from the date of this notification. For existing contracts, these changes will take effect 12th October 2024.
Schedule 3.4(A) and the General Conditions can be found at Legal | Chess ICT.
[20] August 2024 - Amendments to Service Schedule 3.6(A) Microsoft Services
We have made amendments to Schedule 3.6(A) which contains terms and conditions specific to Microsoft Services. The amendments are summarised in the table below.
|
Ref
|
Description
|
Amendment
|
|
Paragraph 7,1, 7.3.2 and 7.3.4
|
Licensing Based Services
|
Minor changes made to add reference to “Successive Term” for clarity. The reference to March 2022 has been removed given that that has now passed and all orders now subject to these terms.
|
|
Paragraph 15
|
DPA
|
Reference added to Microsoft’s Privacy and Security Terms and Data Protection Addendum as these documents have been updated / renamed by Microsoft.
|
|
Paragraph 17
|
Self-Serve Online Portal
|
This paragraph has been added to ensure that any order made by our customers via the self-serve portal is deemed an order with Chess and subject to Chess and Microsoft terms and conditions.
|
|
Annex 1
|
Licensing Site, Product Terms, Microsoft Cloud Agreement, SLA
|
The links used in these defined terms have been updated to reflect the current pages on the Microsoft website.
|
Schedule 3.6(A) along with the General Conditions, shall apply to contracts entered from the date of this notification. For existing contracts, these changes will take effect 12th October 2024.
Schedule 3.6(A) and the General Conditions can be found at Legal | Chess ICT
19 August 2024 – Amendments to Professional Services Terms and Conditions
Schedule 4.2 (Professional Services) has been amended to remove the defined term “Service Hours” and references to it have been replaced with the defined term “Normal Working Hours” (which is defined in Chess’ General Conditions). Schedule 4.2, together with Chess’ General Conditions, apply to customer contracts for Professional Services and can be found at https://chessict.co.uk/legal/. The updated Schedule 4.2 (Professional Services) will apply to all new customer contracts entered on or after the date of this notification.
30th April 2024 - IMPORTANT CHANGES TO TERMS AND CONDITIONS - Consumer
In anticipation of the 2025 PTSN switch off, we’ve made some changes to the terms and conditions applicable to these types of services to ensure that we can provide continuity of services by migrating the services away to new services before they are ceased as part of the 2025 PTSN switch off.
You’ll find an explanation of changes to your terms and conditions detailed below. There is no action required by you, but we do ask that you read this notice and keep a copy for your records as you may need to refer to it in the future.
What are the changes?
General Conditions
We have inserted a new clause 15 which detail the changes that Chess can make regarding the Services and Service Features in different scenarios. Our right to increase Charges remains the same, albeit the relevant paragraph has been moved under the new clause 15.
The changes intend to give clarity on the scenarios that may arise in the coming months due to the 2025 PTSN switch off to enable our customers to better understand the potential impact. We also hope that our customers will be better placed to consider the benefits of proactively migrating their existing Services to new Services in advance of the PTSN 2025 switch off, as opposed to the Services being migrated by Chess exercising its rights under clause 15, where possible, as the switch off approaches.
When do they come into effect?
For existing Customers contracts changes will take effect 1 month from notice of these changes, being 1st June 2024. For customers contracts entered after the date of this notification, the above Schedules apply, in addition to the General Conditions, from the date that contract is entered.
What I else do I need to know?
Chess’ General Conditions continue to form part of the Chess customer contract for Services. The General Conditions and Schedules can be found at Legal | Chess ICT.
30th April 2024 - IMPORTANT CHANGES TO TERMS AND CONDITIONS - Non Consumer
In anticipation of the 2025 PTSN switch off, we’ve made some changes to the Service Schedules applicable to these types of services to ensure that we can provide continuity of services by migrating the services away to new services before they are ceased as part of the 2025 PTSN switch off.
We have also made the same changes across all Service Schedules for Ofcom regulated services to detail what changes can be made to Services or Service Features in these types of scenarios.
You’ll find an explanation of changes to your terms and conditions detailed below. There is no action required by you, but we do ask that you read this notice and keep a copy for your records as you may need to refer to it in the future.
What are the changes?
Service Schedules
We have inserted a new paragraph in each of these Schedules which detail the changes that Chess can make regarding the Services and Service Features in different scenarios. Our right to increase Charges remains the same, albeit the relevant sub-paragraph has been moved under the new paragraph.
Whilst the content of the paragraph is identical in each Schedule, the paragraph number varies. The paragraph number for each Schedule is as follows:
Schedule 3.1 Voice Services Paragraph 9.1 to 9.9
Schedule 3.2 Internet Services Paragraph 9.1 to 9.9
Schedule 3.4(A) Cloud PBX Services Paragraph 13.1 to 13.9
Schedule 3.4(B) Cloud Voice Services Paragraph 21.1 to 21.9
Schedule 3.5(A) Mobile Services Paragraph 11.1 to 11.9
Schedule 3.10 Teams Direct Routing Services Paragraph 15.1 to 15.9
Schedule 3.12 Operator Connect Services Paragraph 14.1 to 14.9
Schedule 3.14 Teams Call Recording Services Paragraph 12.1 to 12.9
The changes intend to give clarity on the scenarios that may arise in the coming months due to the 2025 PTSN switch off, and in the future, to enable our customers to better understand the potential impact. We also hope that our customers will be better placed to consider the benefits of proactively migrating their existing Services to new Services in advance of services becoming end of life, as opposed to the Services being migrated by Chess exercising its rights under the inserted paragraphs above, where possible.
When do they come into effect?
For existing Customers contracts changes will take effect 1 month from notice of these changes, being 1st June 2024. For customers contracts entered after the date of this notification, the above Schedules apply, in addition to the General Conditions, from the date that contract is entered.
What I else do I need to know?
Chess’ General Conditions continue to form part of the Chess customer contract for the Services. The General Conditions and Service Schedules can be found at Legal | Chess ICT.
02 January 2024
Updates to Service Schedules – Schedule 3.1 Voice and Schedule 3.2 Internet
Schedule 3.1 contains terms and conditions specific to Chess’ Voice Services, and Schedule 3.2 contains terms and conditions specific to Chess’ Internet Services.
We have made changes at paragraphs 8.3 and paragraphs 8.20 8.25 in Schedule 3.1 which relate solely to the Line Assurance optional service.
We have made changes at paragraphs 8.3 and paragraphs 8.28 to 8.33 of Schedule 3.2 which relate solely to the Broadband Assurance optional service. We have also amended the list of Broadband Services at paragraph 4.1 to reflect Chess’ current service offering.
Schedule 3.1 and 3.2 along with the General Conditions, shall apply to contracts entered from the date of this notification, and where the service is provided as a promotional service from the date the promotional service is provided. For existing contracts, these changes will take effect 08 January 2024.
Schedule 3.1, Schedule 3.2 and the General Conditions can be found at Legal | Chess ICT.
be to 1 months from date it goes on the website. [JE1]
18 December 2023
New Service Schedule – Schedule 3.14 Teams Call Recording Service
Chess will shortly launch its Teams Call Recording Service. We have therefore released Schedule 3.14 which contains terms and conditions specific to the Teams Call Recording Subscription.
Schedule 3.14 and the General Conditions will apply to contracts entered from the date of this notification. Schedule 3.14 and the General Conditions can be found at Legal | Chess ICT.
-
6 November 2023
CHANGES TO TERMS AND CONDITIONS - SCHEDULE 3.1(A) CLOUD VOICE EXPRESS SERVICE
We have released Schedule 3.1(a) which are the applicable terms for the Cloud Voice Express Service. This Schedule will apply to customer contracts for Cloud Voice Express Services and shall apply from the date the contract is entered.
Chess’ General Conditions also form part of all contracts for Cloud Voice Express Services. The General Conditions and Schedule can be found at Legal | Chess ICT.
4 October 2023
CHANGES TO TERMS AND CONDITIONS - SCHEDULE 3.12 OPERATOR CONNECT SERVICE
We have released Schedule 3.12 which are the applicable terms for the Operator Connect Service. This Schedule will apply to customer contracts entered for the provision of the Operator Connect Service and shall apply from the date the contract is entered.
Chess’ General Conditions also form part of the Chess customer contract for the Operator Connect Service. The General Conditions and Schedule can be found at Legal | Chess ICT.
-
15th March 2023 - Updates to Support Service Schedules 4.1 to 4.6(C)
Chess has made updates to the following Support Service Schedules:
- Schedule 4.1 Fault Management;
- Schedule 4.2 Professional Services;
- Schedule 4.3 Maintenance Support Services;
- Schedule 4.4 Managed Support Services;
- Schedule 4.5 Professional Support Incident Packs;
- Schedule 4.6(A) Standard Security Support;
- Schedule 4.6(B) Managed Security Support; and
- Schedule 4.6(C) Sophos Managed Security Services.
Schedules 4.1 to 4.6(C) have been updated to add clarity as to when Chess may charge for Engineer travel time. The changes can be found under the “Charges and Payment” heading of the Schedule. In addition, Schedule 4.6(C) Sophos Managed Security Services has been updated to reflect the changes to the Sophos service offerings and its terms and conditions applicable to its MDR, Rapid Response and Threat Adviser services.
The above Schedules apply to all customer contracts entered from the date of this notification, together with Chess’ General Conditions. The changes also apply to existing customer contracts, 30 days from the date of this notification.
The Schedules and the General Conditions can be found at Legal | Chess ICT.
-
1st March 2023 - Changes to Chess Terms and Conditions – Schedule 4.6(B) Managed Security Support
Chess has made changes to Annex 4 of Schedule 4.6(B) to reflect changes to its Managed Security Support service for Forcepoint products. The changes can be found at paragraph 1.
The updated Schedule 4.6(B) will apply to contracts entered on or after the date of this notification. Chess’ General Conditions will continue to apply in addition to Schedule 4.6(B) and can be found at Legal | Chess ICT.
-
20th February 2023 IMPORTANT CHANGES TO TERMS AND CONDITIONS
Schedule 3.4(A) Cloud PBX Services
This Schedule applies to existing customer contracts for the provision of Cloud PBX and Cloud Voice services.
We have edited the title from “Schedule 3.4 Cloud Voice Services” to “Schedule 3.4(A) Cloud PBX Service” and all referencing has been updated accordingly. This is purely an administrative change.
For existing Cloud PBX and Cloud Voice customers contracts, changes will take effect 1 month from notice of these changes, being 21st March 2023.
For customers contracts entered after the date of this notification for Cloud PBX, Schedule 3.4(A) Cloud PBX Service shall apply from the date that contract is entered.
Schedule 3.4(B) Cloud Voice Services
We have also introduced a new Schedule 3.4(B) Cloud Voice Services. This Schedule will apply to customer contracts entered after the date of this notification for Cloud Voice and shall apply from the date the contract is entered.
Chess’ General Conditions continue to form part of the Chess customer contract for Cloud PBX and Cloud Voice Services. The General Conditions and Schedules can be found at Legal | Chess ICT.
-
30th January 2023 - CHANGES TO TERMS AND CONDITIONS – SCHEDULE 3.6(B) SOPHOS ENDPOINT AND SECURITY PROTECTION
We have updated Schedule 3.6(B) Sophos Endpoint and Security Protection. The changes reflect the current Sophos service offerings, Chess’ MSP Basic Security Support offering, and variations made by Sophos to its terms and conditions applicable to the services.
Schedule 3.6(B) applies to all customer contracts entered from the date of this notification, together with Chess’ General Conditions. The changes also apply to existing customer contracts, where applicable, 30 days from the date of this notification.
Schedule 3.6(B) and the General Conditions can be found at Legal | Chess ICT.
12th December 2022 - Changes to Chess Terms and Conditions –Managed Security Support
Chess has updated Schedule 4.6(B) Microsoft Managed Security Support to reflect changes to the service offering. Chess’ General Conditions continue to apply in addition to the applicable Schedule. Chess’ General Conditions and Schedules can be found at Legal | Chess ICT. For contracts entered from the date of this notification, the updated terms and conditions above will apply from the date of that contract.
26th September 2022 - Updated Service Schedule – Schedule 4.7 Automated Vulnerability Assessment Service
Chess’ Automated Vulnerability Assessment Service is now available as a monthly, quarterly and one-off service. Changes have been made to Schedule 4.7 at paragraphs 2.1 to 2.3 (Commencement and Duration) and paragraphs 6.2 and 6.3 (Charges and Payment).
Schedule 4.7 applies to all customer contracts entered from the date of this notification, together with Chess’ General Conditions. The changes also apply to existing customer contracts, where applicable, 30 days from the date of this notification.
Schedule 4.7 and the General Conditions can be found at Legal | Chess ICT.
15th August 2022 - Professional Services Terms and Conditions
Chess has updated Schedule 4.2 (Professional Services) with regard to the terms which govern the rescheduling of Professional Services. The changes have been made at paragraphs 10.4 to 10.8 of the Schedule.
Schedule 4.2, together with Chess’ General Conditions, apply to Chess customer contracts for Professional Services and can be found at Legal | Chess ICT. The updated Schedule 4.2 (Professional Services) will apply to all new customer contract entered on or after the date of this notification. It will not apply to existing customer contracts for Professional Services.
22nd July 2022 - New Service Schedule – Schedule 4.7 Automated Vulnerability Assessment Service
Chess has launched a new service, the Automated Vulnerability Assessment Service, which is provides a monthly scan, and report, for up to 5 IP addresses and/or hosts.
We have launched Schedule 4.7 which contains terms and conditions specific to this Service. Schedule 4.7 shall apply to all customer contracts entered from the date of this notification, together with Chess’ General Conditions. Schedule 4.7 and the General Conditions can be found at Legal | Chess ICT.
Please note that where the Customer purchases a one-off Automated Vulnerability Assessment from Armadillo Sec Limited, it shall contract directly with Armadillo under its terms and conditions.
20th June 2022 - Changes to Chess Terms and Conditions – Security Support and Managed Security Support
Chess has updated Schedules 4.6(A) Sophos Managed Security Support and Schedule 4.6(B) Microsoft Managed Security Support. These Schedules have been renamed Schedule 4.6(A) Standard Security Support and Schedule 4.6(B) Managed Security Support and have been varied to be vendor neutral as opposed to Vendor specific.
Schedule 4.6(A) Standard Security Support is now limited in its application to Chess’ Standard Security Support Service only. Schedule 4.6(B) Managed Security Support is now limited in its application to Managed Security Support Service. Chess’ General Conditions continue to apply in addition to the applicable Schedule.
The updated terms and conditions referred to above will apply to existing Chess customer contracts for Standard Security Support and Managed Security Support with effect from 21st July 2022. For contracts entered from the date of this notification, the updated terms and conditions above will apply from the date of that contract.
Chess’ General Conditions and Schedules can be found at Legal | Chess ICT.
1st March 2022 - Microsoft Services Terms and Conditions
Chess has made updates to Schedule 3.6(A) (Microsoft Services) following changes made to how Microsoft sells its products and services through the Microsoft Partner Network. Schedule 3.6(A), together with Chess’ General Conditions, apply to Chess customer contracts for Microsoft Services and can be found at Legal | Chess ICT.
The updated Schedule 3.6(A) (Microsoft Services) will apply to any new customer contract or renewal contract entered on or after the date of this notification. This updated schedule will not apply to existing customer contracts for Microsoft Services which will continue to be governed by the existing Schedule 3.6(A) (Online Services).
14th February 2022 - Important Changes to Terms and Conditions
We have made amendments to the following terms and conditions:
- General Conditions;
- Schedule 3.1 (Voice Services);
- Schedule 3.2 (Internet Services);
- Schedule 3.4 (Cloud Voice Services);
- Schedule 3.5(A) (Mobile Services); and
- Schedule 3.10 (Teams Direct Routing Service).
You can read the full notice HERE.
26 January 2022 Changes to Chess Terms and Conditions
We have made amendments to our General Conditions at clauses 1.5 and clauses 10.9 to clauses 10.11. The updated terms and conditions will apply to Chess’ existing customer contracts with effect from 26 February 2022. For contracts entered from the date of this notification, the updated terms and conditions will apply from the date of the contract.
Chess has also launched a new service, the QuickHelp Platform, and as such we have released a new service specific Schedule relating to this service being Schedule 3.13 QuickHelp Platform. These terms and conditions will apply together with Chess’ General Conditions in relation to customer contracts entered for this service from the date of this notification.
The updated General Conditions and Schedule 3.13 can be found HERE
21 December 2021 Changes to Chess Terms and Conditions
Chess has made updates to Schedule 4.2 (Professional Services) which, together with Chess’ General Conditions, apply to customer contracts for Professional Services. The updated Schedule 4.2 (Professional Services), along with the General Conditions which will continue to apply, can be found HERE.
The updated terms and conditions will apply to Chess’ existing customer contracts with effect from 8 January 2022. For contracts entered from the date of this notification, the updated terms and conditions will apply from the date of the contract.
17 December 2021 Changes to Chess Consumer Terms and Conditions
Chess has made updates to Consumer Terms and Conditions. Read the full notice HERE.
01 April 2021 - Changes to Chess Terms and Conditions
Chess has updated its Line Assurance and Broadband Assurance service offering and as such we have made changes to the terms and conditions which apply to these services. Line Assurance can be provided as an additional service to a Voice Service and Broadband Assurance can be provided as an additional service to a Broadband Service. The updated terms and conditions can therefore be found in Schedule 3.1 (Voice Services) and Schedule 3.2 (Internet Services).
01 March 2021 - Changes to Chess Terms and Conditions
01 July 2020 - Changes to Chess Terms and Conditions
04 June 2020 - Changes to Terms and Conditions - Fraud Monitor Service
30 April 2020 - Changes to Chess ICT Limited’s Terms and Conditions
01 April 2020 - Complaints Code
28 Feb 2020 - Price Change
31 July 2019 — Chess ICT Limited's Terms and Conditions have been updated and will be effective from 1 September 2019.
13 April 2018 — Chess ICT Limited has amended its General Terms and Conditions with effect of 12 April 2018.
