Legal
Terms and Conditions (effective 1st September 2019)
General Conditions
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Schedule 3.1 Voice Services
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Schedule 3.2 Internet Services
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Schedule 3.3 Network Services
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Schedule 3.4 Cloud Voice Services
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Schedule 3.5(A) Mobile Services
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Schedule 3.5(B) Network Mobile Services
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Schedule 3.6(A) On-Line Services
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Schedule 3.6(B) Anti-Virus Product and Support Services
Schedule 3.7 Co-Location Services
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Schedule 4.1 Fault Management Connectivity
Schedule 4.2 Professional Services
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Schedule 4.3 Maintenance Support Services
Nominet Terms and Conditions
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CyberSecurity Terms and Conditions
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Ofcom General Conditions
Ofcom General Conditions - January 2020
Ofcom General Condition C7 Switching
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Mobile Porting Procedure
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Ofcom General Condition C8 Sales and Marketing of Mobile Communication Services
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Automatically Renewable Contracts
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Policies
Fair Usage Policy
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Click here to view our Acceptable Fair Usage Policy
Customer Code of Practice
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Complaints Code
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Modern Slavery Policy
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Tariffs
Standard Rates and Fees
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Legal Notice
Legal Notice
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Notifications
8th December 2017 — We've Updated and Simplified Your Bill
1st May 2016 — BT Price Change
1st February 2016 — Price Changes
1st July 2015 — Ofcom NGN Changes
1st January 2015 — Paper billing charge increased to £4.95
1st January 2015 — Fraud Monitor - increased to £3.99 per account
1st January 2015 — Price Change
1st of August 2014 — Price Change
1st April 2014 — BT Openreach increase engineer call our charges
Previous Terms and Conditions
Microsoft Cloud Agreement
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Online Service Terms and Conditions
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Maintenance Terms and Conditions
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Chess Mobile Network Services Terms and Conditions
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Network Services Terms and Conditions
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PBX Maintenance Terms and Conditions
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InterceptX and Anti-Virus Terms and Conditions
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