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General Conditions
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Schedule 3.1 Voice Services
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Click Here to view supplementary Schedule 3.1 Voice Services

Schedule 3.2 Internet Services
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Schedule 3.3 Network Services

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Schedule 3.4 Cloud Voice Services
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 Schedule 3.5(A) Mobile Services
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Schedule 3.5(B) Network Mobile Services
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Schedule 3.6(A) On-Line Services
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Schedule 3.6(B) Anti-Virus Product and Support Services
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Schedule 3.7 Co-Location Services
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Schedule 3.9 Data Protection for Microsoft 365
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Schedule 4.1 Fault Management Connectivity
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Schedule 4.2 Professional Services
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Schedule 4.3 Maintenance Support Services
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Schedule 4.4 Managed Support Services
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Schedule 4.5 Professional Support Incident Packs
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Nominet Terms and Conditions
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CyberSecurity Terms and Conditions
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Ofcom General Conditions - January 2020
Click here to view the latest Ofcom General Conditions


Ofcom General Condition C7 Switching
Click here to view our Ofcom General Condition C7


Mobile Porting Procedure
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Ofcom General Condition C8 Sales and Marketing of Mobile Communication Services
Click here to view our Ofcom General Condition C8


Automatically Renewable Contracts
Click here to view Ofcom's statement on Automatically Renewable Contracts

Fair Usage Policy
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Click here to view our Acceptable Fair Usage Policy


Vulnerable Customer Policy
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Complaints Code
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Modern Slavery Policy
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Standard Rates and Fees

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Legal Notice

Click here to view our Legal Notice

Microsoft Cloud Agreement
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Online Service Terms and Conditions
Click Here to view our Online Services Terms and Conditions
Maintenance Terms and Conditions
Click Here to view our Maintenance Terms and Conditions
Chess Mobile Network Services Terms and Conditions
Click Here to view our Chess Mobile Network Services Terms and Conditions
Network Services Terms and Conditions 
Click Here to view our Network Services Terms and Conditions
PBX Maintenance Terms and Conditions
Click Here to view our PBX Maintenance Terms and Conditions
InterceptX and Anti-Virus Terms and Conditions
Click Here to view our InterceptX and Anti-Virus Terms and Conditions
General Conditions
Click Here to view our General Conditions
Schedule 3.1 Voice Services
Click Here to view our Schedule 3.1 Voice Services
Schedule 3.2 Internet Services
Click Here to view our Schedule 3.2 Internet Services
Schedule 3.4 Cloud Voice Services
Click Here to view our Schedule 3.4 Cloud Voice Services
Schedule 4.1 Fault Management Connectivity
Click Here to view our Schedule 4.1 Fault Management Connectivity
Schedule 4.2 Professional Services
Click Here to view our Schedule 4.2 Professional Services
Schedule 4.3 Maintenance Support Services
Click Here to view our Schedule 4.3 Maintenance Support Services
Chess Partner Limited Airtime Terms and Conditions
Click here to view our Limited Airtime Terms and Conditions
31 March 2020 - Diverts to mobile and higher rate numbers

When a long term divert is placed on a line diverting calls to a mobile or other higher rate number, the outbound calls to that number are not included in any existing call bundles. Diverts to local or national numbers will be included in call bundles. We will apply this to your bills from 1 April 2020

 

31 March 2020 - Calls to 101

To alleviate pressure on 999 services all calls to the non-emergency number 101 will be Free of Charge from 1 April 2020. This is a Home Office initiative to enable callers to contact the police for non-emergency calls.  For calls made on or after the 1st April 2020, 101 calls will show as £0.00 on your Chess bill.