Legal
Terms and Conditions
General Conditions
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Schedule 3.1 Voice Services
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Click Here to view supplementary Schedule 3.1 Voice Services
Schedule 3.2 Internet Services
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Schedule 3.3 Network Services
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Schedule 3.4 Cloud Voice Services
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Schedule 3.5(A) Mobile Services
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Schedule 3.5(B) Network Mobile Services
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Schedule 3.6(A) On-Line Services
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Schedule 3.6(B) Anti-Virus Product and Support Services
Schedule 3.7 Co-Location Services
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Schedule 3.9 Data Protection for Microsoft 365
Schedule 4.1 Fault Management Connectivity
Schedule 4.2 Professional Services
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Schedule 4.3 Maintenance Support Services
Schedule 4.4 Managed Support Services
Schedule 4.5 Professional Support Incident Packs
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Nominet Terms and Conditions
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CyberSecurity Terms and Conditions
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Ofcom General Conditions
Ofcom General Conditions - January 2020
Ofcom General Condition C7 Switching
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Mobile Porting Procedure
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Ofcom General Condition C8 Sales and Marketing of Mobile Communication Services
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Automatically Renewable Contracts
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Policies
Fair Usage Policy
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Click here to view our Acceptable Fair Usage Policy
Customer Code of Practice
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Complaints Code
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Modern Slavery Policy
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Tariffs
Standard Rates and Fees
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Legal Notice
Legal Notice
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Notifications
30 April 2020 - Changes to Chess ICT Limited’s Terms and Conditions
01 April 2020 - Complaints Code
8th December 2017 — We've Updated and Simplified Your Bill
1st May 2016 — BT Price Change
1st February 2016 — Price Changes
1st July 2015 — Ofcom NGN Changes
1st January 2015 — Paper billing charge increased to £4.95
1st January 2015 — Fraud Monitor - increased to £3.99 per account
1st January 2015 — Price Change
1st of August 2014 — Price Change
1st April 2014 — BT Openreach increase engineer call our charges
Previous Terms and Conditions
Microsoft Cloud Agreement
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Online Service Terms and Conditions
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Maintenance Terms and Conditions
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Chess Mobile Network Services Terms and Conditions
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Network Services Terms and Conditions
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PBX Maintenance Terms and Conditions
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InterceptX and Anti-Virus Terms and Conditions
Click Here to view our InterceptX and Anti-Virus Terms and Conditions
General Conditions
Click Here to view our General Conditions
Schedule 3.1 Voice Services
Click Here to view our Schedule 3.1 Voice Services
Schedule 3.2 Internet Services
Schedule 3.4 Cloud Voice Services
Schedule 4.1 Fault Management Connectivity
Schedule 4.2 Professional Services
Schedule 4.3 Maintenance Support Services