Legal
General Conditions
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Schedule 3.1 Voice Services
Click Here to view our Schedule 3.1 Voice Services
Click Here to view supplementary Schedule 3.1 Voice Service
Schedule 3.2 Internet Services
Click Here to view our Schedule 3.2 Internet Services
Schedule 3.3 Network Services
Click Here to view our Schedule 3.3 Network Services
Schedule 3.4 Cloud Voice Services
Click Here to view our Schedule 3.4 Cloud Voice Services
Schedule 3.5(A) Mobile Services
Click Here to view our Schedule 3.5(A) Mobile Services
Schedule 3.5(B) Network Mobile Services
Click Here to view our Schedule 3.5(B) Network Mobile Services
Schedule 3.6(A) – Online Services applies to customer contracts entered with Chess and Microsoft for Microsoft Services prior to 1 March 2022. Click Here to view our Schedule 3.6(A) On-Line Services
Schedule 3.6(A) - Microsoft Services applies to customer contracts entered with Chess and Microsoft for Microsoft Services on or after 1 March 2022. Click Here to view our Schedule 3.6 (A) Microsoft Services.
Schedule 3.6(B) Sophos Endpoint and Security Protection Products
Click Here to view our Schedule 3.6(B) Sophos Endpoint and Security Protection Products
Schedule 3.7 Co-Location Services
Click Here to view our Schedule 3.7 Co-location Services
Schedule 3.9 Data Protection for Microsoft 365
Click Here to view our Schedule 3.9 Data Protection for Microsoft 365
Schedule 3.10 Teams Direct Routing Service
Click Here to view our Schedule 3.10 Teams Direct Routing Service
Schedule 3.11 Community Web Kit Services
Click Here to view our Schedule 3.11 Community Web Kit Services
Schedule 3.13 Quickhelp Platform
Click Here to view Quickhelp platform 3.13
Schedule 4.1 Fault Management Connectivity
Click Here to view our Schedule 4.1 Fault Management Connectivity
Schedule 4.2 Professional Services
Click Here to view our Schedule 4.2 Professional Services
Schedule 4.3 Maintenance Support Services
Click Here to view our Schedule 4.3 Maintenance Support Services
Schedule 4.4 Managed Support Services
Click Here to view our Schedule 4.4 Managed Support Services
Schedule 4.5 Professional Support Incident Packs
Click Here to view our Schedule 4.5 Professional Support Incident Packs
Schedule 4.6(A) Standard Security Support
Click Here to view our Schedule 4.6(A) Standard Security Support
Schedule 4.6(B) Managed Security Support
Click Here to view our Schedule 4.6(B) Managed Security Support
Schedule 4.6(C) Sophos Managed Security Services
Click Here to view our Schedule 4.6(C) Sophos Managed Security Services
Nominet Terms and Conditions
Click Here to view our Nominet Terms and Conditions
CyberSecurity Terms and Conditions
Click Here to view our CyberSecurity Terms and Conditions
Chess Digital Support Terms and Conditions
Click Here to view our Chess Digital Support Terms and Conditions
Debt Collection and Disconnection Process - July 2021
Click here to view the latest Debt Collection and Disconnection Process
Ofcom General Conditions - December 2021
Click here to view the latest Ofcom General Conditions
Ofcom General Condition C7 Switching
Click here to view our Ofcom General Condition C7
Mobile Porting Procedure
Click here to view our Mobile Porting Procedure
Ofcom General Condition C8 Sales and Marketing of Mobile Communication Services
Click here to view our Ofcom General Condition C8
Automatically Renewable Contracts
Click here to view Ofcom's statement on Automatically Renewable Contracts
Fair Usage Policy
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Click here to view our Acceptable Fair Usage Policy
Vulnerable Customer Policy
Click here to view our Vulnerable Customer Policy
Complaints Code
Click here to view our Complaints Code
Modern Slavery Policy
Click here to view our Modern Slavery Policy Statement
Chess Group Environment Policy
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Legal Notice
Click here to view our Legal Notice
20th June 2022 - Changes to Chess Terms and Conditions – Security Support and Managed Security Support
Chess has updated Schedules 4.6(A) Sophos Managed Security Support and Schedule 4.6(B) Microsoft Managed Security Support. These Schedules have been renamed Schedule 4.6(A) Standard Security Support and Schedule 4.6(B) Managed Security Support and have been varied to be vendor neutral as opposed to Vendor specific.
Schedule 4.6(A) Standard Security Support is now limited in its application to Chess’ Standard Security Support Service only. Schedule 4.6(B) Managed Security Support is now limited in its application to Managed Security Support Service. Chess’ General Conditions continue to apply in addition to the applicable Schedule.
The updated terms and conditions referred to above will apply to existing Chess customer contracts for Standard Security Support and Managed Security Support with effect from 21st July 2022. For contracts entered from the date of this notification, the updated terms and conditions above will apply from the date of that contract.
Chess’ General Conditions and Schedules can be found at Legal | Chess ICT.
1st March 2022 - Microsoft Services Terms and Conditions
Chess has made updates to Schedule 3.6(A) (Microsoft Services) following changes made to how Microsoft sells its products and services through the Microsoft Partner Network. Schedule 3.6(A), together with Chess’ General Conditions, apply to Chess customer contracts for Microsoft Services and can be found at Legal | Chess ICT.
The updated Schedule 3.6(A) (Microsoft Services) will apply to any new customer contract or renewal contract entered on or after the date of this notification. This updated schedule will not apply to existing customer contracts for Microsoft Services which will continue to be governed by the existing Schedule 3.6(A) (Online Services).
14th February 2022 - Important Changes to Terms and Conditions
We have made amendments to the following terms and conditions:
- General Conditions;
- Schedule 3.1 (Voice Services);
- Schedule 3.2 (Internet Services);
- Schedule 3.4 (Cloud Voice Services);
- Schedule 3.5(A) (Mobile Services); and
- Schedule 3.10 (Teams Direct Routing Service).
You can read the full notice HERE.
26 January 2022 Changes to Chess Terms and Conditions
We have made amendments to our General Conditions at clauses 1.5 and clauses 10.9 to clauses 10.11. The updated terms and conditions will apply to Chess’ existing customer contracts with effect from 26 February 2022. For contracts entered from the date of this notification, the updated terms and conditions will apply from the date of the contract.
Chess has also launched a new service, the QuickHelp Platform, and as such we have released a new service specific Schedule relating to this service being Schedule 3.13 QuickHelp Platform. These terms and conditions will apply together with Chess’ General Conditions in relation to customer contracts entered for this service from the date of this notification.
The updated General Conditions and Schedule 3.13 can be found HERE
21 December 2021 Changes to Chess Terms and Conditions
Chess has made updates to Schedule 4.2 (Professional Services) which, together with Chess’ General Conditions, apply to customer contracts for Professional Services. The updated Schedule 4.2 (Professional Services), along with the General Conditions which will continue to apply, can be found HERE.
The updated terms and conditions will apply to Chess’ existing customer contracts with effect from 8 January 2022. For contracts entered from the date of this notification, the updated terms and conditions will apply from the date of the contract.
17 December 2021 Changes to Chess Consumer Terms and Conditions
Chess has made updates to Consumer Terms and Conditions. Read the full notice HERE.
01 April 2021 - Changes to Chess Terms and Conditions
Chess has updated its Line Assurance and Broadband Assurance service offering and as such we have made changes to the terms and conditions which apply to these services. Line Assurance can be provided as an additional service to a Voice Service and Broadband Assurance can be provided as an additional service to a Broadband Service. The updated terms and conditions can therefore be found in Schedule 3.1 (Voice Services) and Schedule 3.2 (Internet Services).
01 March 2021 - Changes to Chess Terms and Conditions
01 July 2020 - Changes to Chess Terms and Conditions
04 June 2020 - Changes to Terms and Conditions - Fraud Monitor Service
30 April 2020 - Changes to Chess ICT Limited’s Terms and Conditions
01 April 2020 - Complaints Code
8th December 2017 — We've Updated and Simplified Your Bill
1st May 2016 — BT Price Change
1st February 2016 — Price Changes
1st July 2015 — Ofcom NGN Changes
1st January 2015 — Paper billing charge increased to £4.95
1st January 2015 — Fraud Monitor - increased to £3.99 per account
1st January 2015 — Price Change
1st of August 2014 — Price Change
1st April 2014 — BT Openreach increase engineer call our charges
Chess Partner Limited Airtime Terms and Conditions
31 March 2020 - Diverts to mobile and higher rate numbers
When a long term divert is placed on a line diverting calls to a mobile or other higher rate number, the outbound calls to that number are not included in any existing call bundles. Diverts to local or national numbers will be included in call bundles. We will apply this to your bills from 1 April 2020
31 March 2020 - Calls to 101
To alleviate pressure on 999 services all calls to the non-emergency number 101 will be Free of Charge from 1 April 2020. This is a Home Office initiative to enable callers to contact the police for non-emergency calls. For calls made on or after the 1st April 2020, 101 calls will show as £0.00 on your Chess bill.
14 December 2020 - Brexit Statement
While Chess have been planning for all eventualities, our focus has been on ensuring we are ready for a “No Deal” scenario. Our biggest priority continues to be ensuring our supply chain and infrastructure are robust, and we limit any impact on our customers. Chess are primarily a services business and trade exclusively in the UK and therefore, we believe any form of Brexit will have minimal or no effect on the services we deliver. Once the UK Government publishes the details of the final Brexit deal, we will update our statement and customers accordingly. Rest assured Chess will continue to serve both our partners and customers to the highest standards.
Click HERE to read the full statement
Cashback Incentive is available on new connections/ports to EE. Example Offer: £2k is available and based on the customer contracting to 10 new connections/ports on a Business Essential £35 p/m tariff (excluding VAT) on a new thirty-six-month Agreement for Network Mobile Services. Customer expressly agrees that in order to redeem the cash back the contract minimum term is thirty-six months rather than the regulated twenty-four-month term.
Cashback can be claimed by customer by emailing a claim to Chessmobilesupport@chessict.co.uk within 30 days of the following claim dates and provided that all payments due from you under your Agreement for Network Mobile Services are up to date and that you are not in breach of any its Terms
Cashback Claim Process:
|
Redeemable date |
Claim Amount |
|
1st Bill Payment |
25% (£500 example offer) |
|
90 days post contract |
25% (£500 example offer) |
|
361 days post contract |
25% (£500 example offer) |
|
481 days post contract |
25% (£500 example offer) |
Chess will pay the Cashback Incentive to the customer 30 days following the customers valid email claim, any amounts not claimed within 14 days of the applicable claim dates will become invalid claims and will not be payable. Claims will be invalid if a customer migrates to another a price plan other than the price plan applicable to the Cashback Incentive during the 36 months Minimum Term. Excludes all other promotions and offers, and all other relevant terms and conditions apply https://chessict.co.uk/legal/
Chess GDPR Data Protection Policy
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Chess Group Privacy Notice
Click here to view our Privacy Notice
Our Vendors Privacy Policy
Click here to view BT's Policy
Click here to view Vodafone's Policy
Click here to view EE's Policy
Click here to view O2's Policy
Subject Access Request Form
Click here to view our Subject Access Request Form
A SAR is a request for personal data only which is information that relates to the subject as an identified or identifiable individual. An individual can only make a request for their own information (with certain exceptions) Please refer to our Privacy Policy. We will require comprehensive information of the details, dates and search criteria to help us fulfil your request.
These Terms and Conditions apply to Consumer customers only. A Consumer is natural person who contracts with Chess for services for their own personal use and not for use for their trade, business or profession. Ofcom has changed the defined term it uses to describe these customers from “Domestic” to “Consumer” within its General Conditions of Entitlement. These customers are also sometimes referred to in our industry as “Residential”.
Click HERE to view our Consumer Terms and Conditions
Customer Charter
Our UK-based experts will answer your call within two minutes and will respond within 24 hours.
Enterprise Charter
You will have access to a team of UK-based experts, a team of world-class engineers, our in-house enterprise knowledge team, and will be allocated a dedicated service account manager.