Legal
General Conditions
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Schedule 3.1 Voice Services
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Click Here to view supplementary Schedule 3.1 Voice Services
Schedule 3.2 Internet Services
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Schedule 3.3 Network Services
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Schedule 3.4 Cloud Voice Services
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Schedule 3.5(A) Mobile Services
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Schedule 3.5(B) Network Mobile Services
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Schedule 3.6(A) On-Line Services
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Schedule 3.6(B) Sophos Endpoint and Security Protection Products
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Schedule 3.7 Co-Location Services
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Schedule 3.9 Data Protection for Microsoft 365
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Schedule 3.10 Teams Direct Routing Service
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Schedule 3.11 Community Web Kit Services
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Schedule 4.1 Fault Management Connectivity
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Schedule 4.2 Professional Services
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Schedule 4.3 Maintenance Support Services
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Schedule 4.4 Managed Support Services
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Schedule 4.5 Professional Support Incident Packs
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Schedule 4.6(A) Sophos Managed Security Support
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Schedule 4.6(B) Microsoft Managed Security Support
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Schedule 4.6(C) Sophos Managed Security Services
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Nominet Terms and Conditions
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CyberSecurity Terms and Conditions
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Debt Collection and Disconnection Process - July 2021
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Ofcom General Conditions - January 2021
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Ofcom General Condition C7 Switching
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Mobile Porting Procedure
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Ofcom General Condition C8 Sales and Marketing of Mobile Communication Services
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Automatically Renewable Contracts
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Fair Usage Policy
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Click here to view our Acceptable Fair Usage Policy
Vulnerable Customer Policy
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Complaints Code
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Modern Slavery Policy
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Chess Group Environment Policy
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Legal Notice
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01 April 2021 - Changes to Chess Terms and Conditions
Chess has updated its Line Assurance and Broadband Assurance service offering and as such we have made changes to the terms and conditions which apply to these services. Line Assurance can be provided as an additional service to a Voice Service and Broadband Assurance can be provided as an additional service to a Broadband Service. The updated terms and conditions can therefore be found in Schedule 3.1 (Voice Services) and Schedule 3.2 (Internet Services).
01 March 2021 - Changes to Chess Terms and Conditions
01 July 2020 - Changes to Chess Terms and Conditions
04 June 2020 - Changes to Terms and Conditions - Fraud Monitor Service
30 April 2020 - Changes to Chess ICT Limited’s Terms and Conditions
01 April 2020 - Complaints Code
8th December 2017 — We've Updated and Simplified Your Bill
1st May 2016 — BT Price Change
1st February 2016 — Price Changes
1st July 2015 — Ofcom NGN Changes
1st January 2015 — Paper billing charge increased to £4.95
1st January 2015 — Fraud Monitor - increased to £3.99 per account
1st January 2015 — Price Change
1st of August 2014 — Price Change
1st April 2014 — BT Openreach increase engineer call our charges
Chess Partner Limited Airtime Terms and Conditions
31 March 2020 - Diverts to mobile and higher rate numbers
When a long term divert is placed on a line diverting calls to a mobile or other higher rate number, the outbound calls to that number are not included in any existing call bundles. Diverts to local or national numbers will be included in call bundles. We will apply this to your bills from 1 April 2020
31 March 2020 - Calls to 101
To alleviate pressure on 999 services all calls to the non-emergency number 101 will be Free of Charge from 1 April 2020. This is a Home Office initiative to enable callers to contact the police for non-emergency calls. For calls made on or after the 1st April 2020, 101 calls will show as £0.00 on your Chess bill.
14 December 2020 - Brexit Statement
While Chess have been planning for all eventualities, our focus has been on ensuring we are ready for a “No Deal” scenario. Our biggest priority continues to be ensuring our supply chain and infrastructure are robust, and we limit any impact on our customers. Chess are primarily a services business and trade exclusively in the UK and therefore, we believe any form of Brexit will have minimal or no effect on the services we deliver. Once the UK Government publishes the details of the final Brexit deal, we will update our statement and customers accordingly. Rest assured Chess will continue to serve both our partners and customers to the highest standards.
Click HERE to read the full statement
Cashback Incentive is available on new connections/ports to EE. Example Offer: £2k is available and based on the customer contracting to 10 new connections/ports on a Business Essential £35 p/m tariff (excluding VAT) on a new thirty-six-month Agreement for Network Mobile Services. Customer expressly agrees that in order to redeem the cash back the contract minimum term is thirty-six months rather than the regulated twenty-four-month term.
Cashback can be claimed by customer by emailing a claim to Chessmobilesupport@chessict.co.uk within 30 days of the following claim dates and provided that all payments due from you under your Agreement for Network Mobile Services are up to date and that you are not in breach of any its Terms
Cashback Claim Process:
|
Redeemable date |
Claim Amount |
|
1st Bill Payment |
25% (£500 example offer) |
|
90 days post contract |
25% (£500 example offer) |
|
361 days post contract |
25% (£500 example offer) |
|
481 days post contract |
25% (£500 example offer) |
Chess will pay the Cashback Incentive to the customer 30 days following the customers valid email claim, any amounts not claimed within 14 days of the applicable claim dates will become invalid claims and will not be payable. Claims will be invalid if a customer migrates to another a price plan other than the price plan applicable to the Cashback Incentive during the 36 months Minimum Term. Excludes all other promotions and offers, and all other relevant terms and conditions apply https://chessict.co.uk/legal/
Chess GDPR Data Protection Policy
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Chess Group Privacy Notice
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Our Vendors Privacy Policy
Click here to view BT's Policy
Click here to view Vodafone's Policy
Click here to view EE's Policy
Click here to view O2's Policy
Subject Access Request Form
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A SAR is a request for personal data only which is information that relates to the subject as an identified or identifiable individual. An individual can only make a request for their own information (with certain exceptions) Please refer to our Privacy Policy. We will require comprehensive information of the details, dates and search criteria to help us fulfil your request.