Legal
Terms and Conditions (effective 1st September 2019)
General Conditions
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Schedule 3.1 Voice Services
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Schedule 3.2 Internet Services
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Schedule 3.3 Network Services
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Schedule 3.4 Cloud Voice Services
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Schedule 3.5(A) Mobile Services
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Schedule 3.5(B) Network Mobile Services
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Schedule 3.6(A) On-Line Services
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Schedule 3.6(B) Anti-Virus Product and Support Services
Schedule 3.7 Co-Location Services
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Schedule 4.1 Fault Management Connectivity
Schedule 4.2 Professional Services
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Schedule 4.3 Maintenance Support Services
Nominet Terms and Conditions
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CyberSecurity Terms and Conditions
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Ofcom General Conditions
Ofcom General Condition C7 Switching
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Mobile Porting Procedure
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Ofcom General Condition C8 Sales and Marketing of Mobile Communication Services
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Automatically Renewable Contracts
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Policies
Fair Usage Policy
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Click here to view our Acceptable Fair Usage Policy
Customer Code of Practice
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Complaints Code
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Modern Slavery Policy
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Tariffs
Standard Rates and Fees
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Legal Notice
Legal Notice
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Notifications
8th December 2017 — We've Updated and Simplified Your Bill
1st May 2016 — BT Price Change
1st February 2016 — Price Changes
1st July 2015 — Ofcom NGN Changes
1st January 2015 — Paper billing charge increased to £4.95
1st January 2015 — Fraud Monitor - increased to £3.99 per account
1st January 2015 — Price Change
1st of August 2014 — Price Change
1st April 2014 — BT Openreach increase engineer call our charges
Previous Terms and Conditions
Microsoft Cloud Agreement
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Online Service Terms and Conditions
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Maintenance Terms and Conditions
Click Here to view our Maintenance Terms and Conditions
Chess Mobile Network Services Terms and Conditions
Click Here to view our Chess Mobile Network Services Terms and Conditions
Network Services Terms and Conditions
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PBX Maintenance Terms and Conditions
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InterceptX and Anti-Virus Terms and Conditions
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