Future-proof your business with Cloud Voice
In 2025 BT will switch off the PSTN network, which means your business needs to upgrade to IP telephony. While the pandemic accelerated the adoption of new technology, you should focus on future-proofing your organisation as it's no longer an option but a necessity.
Connect your people, work from anywhere and reduce your costs. Create a more productive, profitable and customer-centric organisation with Chess Cloud Voice.
There are many benefits of hosted telephony, and with Chess Cloud Voice, no call goes unanswered, and no sales opportunity is missed.
Puts you in control
Cloud Voice puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.
Work from anywhere
Extend your business reach and use any local area number no matter where you are located. You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers.
Reduce your costs
You only pay for what you need on a simple per-seat basis. No major hardware investment and no financing costs to consider. Cloud Voice offers all the cost benefits of IP telephony including free site-to-site calls.
On Demand Webinar
Creating a modern workplace with Cloud Telephony and Unified Communications
Cloud Voice provides high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium headsets and handsets from a range of manufacturers.
An easy-to-use web interface provides feature control and valuable user information. With our experienced inhouse software development team, we can provide a positive user experience for both service and performance monitoring.
Simple, easy to use interface
The web dashboard offers a broad range of call handling features and gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring calls are handled effectively.
Cloud Voice provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively.
Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.
Record inbound, outbound or internal calls for compliance, customer service or audit purposes.
Control what you record - some calls, all calls or record calls on demand. Pause and resume a recording using the in-call menu option on the desktop app and certain handsets.
You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.
Cloud Voice Collaborate
The complete unified communications experience
Offering instant messaging, presence, voice, video, desktop and application sharing, and document sharing, Cloud Voice Collaborate enables users to access communications and collaboration services wherever they are. Suitable for any size business looking to improve productivity on Windows, Mac, Android and iOS.
Cloud Voice Contact
Simplifying customer engagement
A cloud-based contact centre solution designed specifically to work with Cloud Voice and Collaborate, providing a conjoined experience and shared feature set for front and back office contact centre agents. Users exist within the Cloud Voice platform and can be easily enabled within the online portal. Perfect for organisations who want to make it easier for customers to engage with them.
Making it easy to work securely, anywhere, anytime
Teams Voice Plus uses our Cloud Voice platform and allows you to add more "PBX" features compared to Teams Voice, including a wider range of handsets, call recording, CTI integration and better reporting for your management. Teams Voice Premium allows you to add contact centre functionality to Teams Voice Plus.
What our customers say about Cloud Voice
One of our concerns going to VoIP was the quality of the sound of the calls. We were pleased to find out that this was not the case, all calls were high in quality. The handsets are good and it’s easy to add new users in the admin portal, scale up – scale down is no problem.
As we have configured the system more to our bespoke requirements for call flows for our working practices, our reporting tools report an improvement in business efficiency of around 50%.
I'm extremely happy and positive about the service we get from Chess. It's made all the difference in helping us to help our clients navigate the difficulties so many of us are facing at the moment.