Support

Outsource your IT support to our Managed Services team, who can provide end-user support, third line support, advanced technical support, cybersecurity

Keeping your business running

IT systems are vital to the day to day operation of your business and when they don’t work properly it costs you time, money and disappoints your customers.

In these circumstances partnering with third parties makes sense. Outsource some or all of your technical support and allow your people to focus on the issues only they can resolve.

We provide a range of support services either on a reactive or managed basis. Support can be purchased on contract or on a time and materials basis across a range of technical areas covering one or more of: Connectivity, Cloud, Devices and Security.

Our Solutions

ICT Managed Support

We know our customers have their own unique set of business challenges so we have created simple support packages which offer three levels of service. We can provide you with system monitoring and alerts, network infrastructure support and end user support.

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Managed ICT Services

Outsource non-core business functions to a mature and experienced service provider to deliver pro-active IT management. We deliver a holistic service operation to manage your entire estate, enabling you to re-focus on strategic tasks.

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Security Support

Our security packages are designed to address the basic security controls and to complement vendor support from Sophos, Microsoft, Forcepoint and Logpoint. Choose the level of service that works best for you.

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Cloud Support for M365

Choose packages that work with the licenses that you’re using, from Business Support to Enterprise Support or Tech2Tech Escalated Support for more demanding issues. With varying degrees of coverage, select what best suits the needs and requirements of your business.

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Support Incident Packs

The Chess Professional Support Incident Packs is an IT support token service. It is your on-demand reactive support team, working as an extension of your organisation’s own IT function, that seamlessly expands in-house technical support services.

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