With Operator Connect, you can initiate calls, create chat groups, share files, and access various collaboration features directly within the Teams interface, simplifying communication and improving teamwork.
Operator Connect enables external voice calling and a range of additional call control features for Microsoft Teams. The service provides VoIP connectivity for Phone System, allowing inbound and outbound telephony through a high capacity and resilient network for termination of both national and international destinations.
Operator Connect is a solution available to Microsoft 365 customers who wish to use their preferred voice carrier to enable their users to make and receive PSTN calls in Microsoft Teams from a physical handset, desktop Teams client, Teams over the web and the mobile app.
We offer a variety of UC (Unified Communications) solutions that can be customised to your specific requirements. Speak to our experts who can recommend the best option for your organisation.
Key Features and Benefits
User Friendly
Operator Connect enables external voice calling and a range of additional call control features for Microsoft Teams. This integration allows you to consolidate your communication tools into a single platform, simplifying the user experience and enhancing efficiency. You can make and receive calls, hold conferences, and send messages—all within the familiar Teams interface.
Enhanced Collaboration
Operator Connect empowers your team to collaborate more effectively. You can initiate calls directly from Teams, create chat groups, and share files—all while having access to a wide range of collaboration features within the platform. This unified approach eliminates the need for switching between multiple applications, saving time and improving productivity.
Scalability and Flexibility
Operator Connect offers scalability and flexibility to meet the evolving needs of your organisation. Whether you have a small team or a large enterprise, the service can be tailored to accommodate your requirements. You can easily add or remove users, adjust call routing rules, and scale your communication infrastructure as your business grows.
Enhanced Security and Compliance
Microsoft Teams is built with enterprise-grade security and compliance features, and Operator Connect inherits these capabilities. Your communications and data remain secure, protected by Microsoft's robust security framework. The service also helps you meet regulatory requirements, making it suitable for businesses operating in various industries.
Delegate Permissions
You can now delegate permissions to an end user, allowing them to manage settings via their Teams client for quick changes. This eliminates the need to access the Teams admin centre, streamlining the process.
Device Compatibility
Teams Voice offers a choice of devices, including the desktop Teams client, web client, and mobile app. Additionally, there is a wide range of Teams Android-based devices available from Yealink, Poly, and Crestron. Legacy handsets can also be used with the SIP Gateway feature, although with restricted usage.
SIP Gateway Feature
The SIP Gateway feature allows legacy handsets to be used with Teams Voice, providing a solution for those who need to maintain older hardware with restricted usage.
Queue Management
Queues now can offer call back services. This means users can retain their position in the queue and request a call back. When an agent becomes available, the system will automatically ring the user back, enhancing the customer experience.
Teams Queue App
The new Teams Queues app, which requires a Teams Premium license, enables users to view live dashboards and historical stats for up to 27 days. This feature provides valuable insights into queue performance and helps in managing call traffic effectively.
Agent Monitoring
With the Teams Premium add-on license, you can monitor the live status of your agents. This includes options to whisper, monitor, barge, or take over a call, providing comprehensive oversight and control over call handling.
Phone Number Allocation
Phone number allocation is now simplified within the Teams admin centre, consolidating all tasks in one place. This makes it easier to manage and assign phone numbers efficiently.
Built-In Disaster Recovery
Inclusive Disaster Recovery portal offered as standard offering greater call control and ease of management .
Teams Technology Adoption Program
As part of the Teams Technology Adoption Program, we are one of 16 providers, which means we can get you early access to the latest features and functions.
This ensures that you stay ahead with cutting-edge technology and can leverage new capabilities as soon as they become available.
FAQ's
How does Microsoft Teams Operator Connect enhance collaboration within teams?
Is Microsoft Teams Operator Connect scalable for growing businesses?
Absolutely! Operator Connect offers scalability and flexibility, allowing you to easily add or remove users, adjust call routing rules, and scale your communication infrastructure as your business expands.
Is Microsoft Teams Operator Connect secure and compliant?
Yes, Microsoft Teams is built with enterprise-grade security and compliance features, and Operator Connect inherits these capabilities, ensuring the protection of your communications and data.
How can I get started with Microsoft Teams Operator Connect?
To get started, simply reach out to our Product Specialists at Chess ICT. We will work closely with you to understand your needs, provide a tailored solution, and handle the deployment and ongoing support.
What kind of support can I expect from Chess ICT for Microsoft Teams Operator Connect?
Chess ICT provides comprehensive support throughout the implementation process and offers ongoing assistance to ensure a smooth transition to Operator Connect. Our experts are ready to answer your questions and provide guidance.
Why Choose Chess?
Chess hold five Microsoft Solution Designations and are proud to also hold the Teams Calling Specialisation. Our knowledge and experience of Teams Calling is vast, we have deployed the solution for single users as well as Enterprise customers with over 1000 users.
Easy Ordering, Porting and Additions
Familiar experience in the Teams Admin Centre, easy to administer. In-life changes completed quickly with minimal training requirements.
Easy Number Management
Management of all DDI’s and Users in the Teams Admin Centre, putting control in the customers hands. Re-assign numbers, allocate new and deactivate whenever required.
Simpler to Deploy
Less back end configuration time means the basics can be setup in minutes to get up and running.
Self Service
Remove the need for Change Requests (although we can of course fully manage the solution), empowers our customers to be self sufficient and reduce wait times.
Speak to a Product Specialist
You can fill out the form and one of our product specialists will contact you shortly with more information.
