Working from home presents its own challenges whether that be their peoples internet connection issues, devices at home, office space set up, productivity and trust in are they getting the job done. Cloud solutions deliver flexibility for working anywhere, on any device. Solutions such as Cloud Voice Contact can give managers visibility and in-depth reporting.
Connecting Your People and Customers
Customer engagement comes in many forms, from email and chatbots to phone calls and even WhatsApp. However, managing multiple channels can be challenging as you need to keep up to date with ever-changing customer records.
With the increase in hybrid working, compliance and performance remain a high priority to businesses, as well as maintaining and improving the customer journey and experience.
We provide a wide range of advice and solutions to help you connect with your customers easily, drive efficiency, and reduce costs.
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Technology Solutions for Great Customer Experience
Connect your people and customers with...
Five Minute Portal Demo
Cloud Voice Contact – Agent Portal Overview
Make it easier to connect with your customers. Martin Bacon, Cloud Consultant at Chess, shows you around the Cloud Voice Contact agent portal.
On Demand Webinar
Solutions for Great Customer Experience
How Chess can help you future-proof your business
Consult
Based on your requirements, we’re able to advise on the cloud communications solutions needed.
Deliver
We’re Voice specialists, so you can be sure that we’ll get you connected and collaborating on time and within budget.
Adopt
Our team of consultants will ensure adopt the new technology to get maximum return on your investment.
Support
Our support team will help you with technical faults and our Customer Portal allows you to raise and manage tickets easily.
FAQ's
1. How do you deliver great customer experience with home workers?
2. How do I manage multiple channels in which customers engage?
Customer engagement comes in many forms, phone calls, emails, web chat and managing multiple channels can be challenging as you need to keep up to date with ever-changing customer records. As we move into a world where we engage with customers in a way that’s best for them its hard to find the right balance between it all. Cloud solutions such as Cloud Voice Contact allow you to combine multi channels into one platform. Voice, email, web chat and SMS can be built in to allow full flexibility.
3. How do we ensure compliance whilst home working?
One of the biggest challenges of home working has been maintaining network security. Businesses feel more vulnerable to security threats due to the increased use of personal devices for work during lockdown. Built-in security measures can go a long way to protecting your network and devices, but people also need to be trained in security best practices and policies need to be enforced. Ensure you are doing Call Quality checks, DPA checks, and enforcing the right to be forgotten.
4. How to we protect ourselves in the event of a disaster?
You can’t afford to have anyone out of action, never mind the whole business. Cloud 1st means all you need is a web browser, mobile app or even use a normal mobile number to invoke DR at the click of a button.
Speak to a Product Specialist
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