We've updated PartnerWise to ensure a sleeker and faster partner experience. The price tool is now split into three separate documents.
As part of the Chess Group, Chess Partner comprises our Airtime Distribution and Wholesale Divisions. Together we have created one of the most successful Partner programmes in the UK, winning business and industry awards for excellence and service.
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Customer Experience vs Customer Service: What you need to know
Why is Customer Experience so important to businesses? How does it differ from Customer Service? Chess Partner’s Experience Leader, Hollie Jervis, demonstrates how implementing customer experience projects can offer huge benefits to your business and the importance getting it right.
Chess Chats with Kerri Lendon, Chess Partner
This month we welcome Kerri Lendon, Customer Service Director - Partner to Chess Chats. Kerri talks to us about her experience within the Telecoms Industry, how she’s driven towards improving the service delivered to our partners and what the key areas of focus are for the team in 2020.
Chess Chats with Hollie Jervis, Chess Partner
Hollie Jervis, our Customer Experience Leader, is responsible for improving our Partners’ journey and overall experience with Chess. From the onboarding process to the ongoing assistance, she is there to ensure that you are receiving the tailored support your business needs.