Chess Partner was formed in June 2014 with the acquisition of Avenir Telecom. As part of the Chess Group, Chess Partner comprises of our Airtime Distribution and Wholesale Divisions. Together we offer you one of the most comprehensive partner programmes in the industry.
Our Wholesale Division has long standing strategic partnerships with BT, Openreach and TalkTalk Business to name a few. We also pride ourselves on being the only NFON white labelled partner in the U.K. Our Wholesale Partners can choose from an ever-growing portfolio of products ranging from WLR, calls, SIP and connectivity to Cloud SMS, and Cloud PBX.
Customer Experience vs Customer Service: What you need to know
Why is Customer Experience so important to businesses? How does it differ from Customer Service? Chess Partner’s Experience Leader, Hollie Jervis, demonstrates how implementing customer experience projects can offer huge benefits to your business and the importance getting it right.
Chess Chats with Kerri Lendon, Chess Partner
This month we welcome Kerri Lendon, Customer Service Director - Partner to Chess Chats. Kerri talks to us about her experience within the Telecoms Industry, how she’s driven towards improving the service delivered to our partners and what the key areas of focus are for the team in 2020.