Chess Partner was formed in June 2014 with the acquisition of Avenir Telecom. As part of the Chess Group, Chess Partner comprises of our Airtime Distribution and Wholesale Divisions. Together we offer you one of the most comprehensive partner programmes in the industry.
Our Wholesale Division has long standing strategic partnerships with BT, Openreach and TalkTalk Business to name a few. We also pride ourselves on being the only NFON white labelled partner in the U.K. Our Wholesale Partners can choose from an ever-growing portfolio of products ranging from WLR, calls, SIP and connectivity to Cloud SMS, and Cloud PBX.
Mapping Your Route To Success with Chess Partner
We’re pleased to launch our Partner Journey Project this month to kick-start off the New Year.
Our Partner Journey Map is an extension of our Chess Blueprint focus and values – our commitment and dedication to how we work with you.
Watch the short video to find out what to expect when you Partner with Chess.
Customer Experience vs Customer Service: What you need to know
Why is Customer Experience so important to businesses? How does it differ from Customer Service? Chess Partner’s Experience Leader, Hollie Jervis, demonstrates how implementing customer experience projects can offer huge benefits to your business and the importance getting it right.
Meet the Team: Oliver Lofthouse, Sales Director - Partner
Chess Partner are pleased to welcome on board our new Sales Director, Oliver Lofthouse. Oliver has vast experience within the industry and brings a wealth of knowledge to Chess. Read more to find out about his role, responsibilities and what he has planned for Chess Partner.
Chess Chats with Kerri Lendon, Chess Partner
This month we welcome Kerri Lendon, Customer Service Director - Partner to Chess Chats. Kerri talks to us about her experience within the Telecoms Industry, how she’s driven towards improving the service delivered to our partners and what the key areas of focus are for the team in 2020.