We’ll monitor and make recommendations about the capacity of your IT infrastructure to support your business requirements as your user and system needs change. This will allow you to effectively support the changing needs of your operations.
Outsource your IT or hire in-house?
Outsourcing non-core business functions to a mature and experienced service provider to deliver pro-active IT management, can free up significant resources. This can enable you to re-focus on strategic tasks – delivering immediate value and efficiencies. You can also then move from capital costs (Capex) to operational costs (OpEx) model allowing better control on your spending.
Partnering with Chess gives you access up to date skills and expertise, with resources immediately available for scaling to meet your organisation’s needs – helping to deliver projects faster and maximising on your investments and reducing the need of having to build, train and maintain an internal team.
We deliver a holistic service operation to manage your entire estate. Measure the performance against service level response or first contact resolution targets.
Benefits of Chess Managed Services
Our average Chess Managed Support customer saves more than £39k a year by fully outsourcing their IT function to us.
60 Experts - 1 Team
Instead of employing a small team in house, our Managed Support customers benefit of access to over 60 tech experts boasting the latest industry accreditations.
IT and Business Alignment
Our customers benefits from bi-monthly strategic workshops with a Technical Architect designed to align their business and IT strategies.
Key features of Chess Managed Services
A tailored service to suit your organisation, you can pick which options best answer the needs of your organisation, helping you to reduce your costs.
The Service Desk can take responsibility for the escalation and management of events to any customer resolver group or external third-party application/service provider where the customer has a valid support contract in place. On resolution of any incident or completion of a Service Request, the Service Desk will seek user participation in final testing, then the information in the service desk management system will be dynamically updated and the incident/service request closed.
Our monitoring platforms continuously monitor the health of your IT environment and alert us to any change of state. This allows us to manage your environment, helping to avoid potential problems. If a critical alert is raised, an incident ticket is automatically logged, and our incident management process is initiated.
We want to make sure you are running the most secure, reliable and robust software possible, giving you and your end users peace of mind. We’ll plan, schedule and control releases on agreed versions and configuration items, as part of our planned maintenance schedule.
Where multiple incidents arise with the same underlying cause our team will use our problem management process to clearly establish and fix the root cause. We also carry out trend analysis to ensure that patterns can be identified so we can proactively eliminate any future re-occurrence or create action plans to predict any future incidents.
We produce quarterly service reports, which will highlight trends around Service Desk contact, tickets logged, targets met, and areas of risk, service improvement and opportunities to develop your service further.
Anti-Virus Support provides incident support for the pre-agreed legacy or Chess provided Anti-Virus solution.
Our solution consultants and technical architects are technology experts who work with you to review and agree the best service enhancements for your business and IT environment, aligning your IT and business strategy.
Remote management of the existing on-premises or cloud-based data protection solution, ensuring that any issues are identiﬁed and resolved remotely, or escalated to the customer if an onsite visit is required.
We know your organisation will have changing IT requirements and following ITIL process we’ll assess the risk and manage any change requests using best practice.
For more information read our Chess Managed Services brochure
Service hours to fit your business
We manage hardware incidents through to resolution – within contracted “Fix” service levels SLAs to support the criticality of the hardware being used.
4hr Guaranteed ﬁx time
for mission critical infrastructure items creating multi-user failure.
8hr Guaranteed ﬁx time
for less critical equipment.
16hr Guaranteed ﬁx time
usually for equipment causing single user failure, such as local printing.
Next business day
response only, no guaranteed fix time.
Your Journey with Chess
Chess help organisations across the UK with our standard approach of Consult, Deliver, Adopt and Support enabling smooth and efficient services, from Cloud adoption to embracing the Modern Workplace.
Working alongside many of the biggest names in the IT industry, Chess is trusted to deliver the highest standards of service and knowledge.
An on-going investment in training for our sales and technical people ensures their knowledge is always current and relevant.
This is backed by pre-release information and direct support from manufacturers, allowing us to advise on and supply the very latest services, solutions, products, and updates.
Chess is currently compliant according to the below quality certifications:
Speak to a Product Specialist
You can fill out the form and one of our product specialists will contact you shortly with more information.