Customer engagement comes in many forms,
from email and chatbots to phone calls and even
WhatsApp. However, managing multiple channels can be challenging as you need to keep up to date with ever-changing customer records.
Watch now to gain insight into how the right technology solutions can help you connect with your customers easily, drive efficiency, and reduce costs.
We cover:
- Top Customer Service Challenges and their Solutions
- Choosing the Right Technology to Drive Efficiency
Watch Now
Speakers
Emma Stott, Customer Service Director, Chess
Emma Stott, Customer Service Director, joined Chess in 2006. Her passion for delivering quality services and putting customers at the heart of everything drives her teams to constantly improve processes and raise standards. Emma is adventurous at heart, including taking part in a skydive to raise money for charity.
Martin Bacon, Cloud Consultant, Chess
Martin Bacon, Consultants Team Leader in Chess, has over 20 years of experience in IT industry. Utilising a consultative approach and understanding the clients' business ensures solutions fit with the right budget and functions required. He empowers organisation to work smarter with technology, giving them the edge over their competitors.
Customer Service in a Hybrid World
Martin Bacon, Cloud Consultant at Chess, discusses the importance of Compliance and Performance in a Hybrid working world. As well as, how working within regulations and providing peace of mind to customers is critical.
Improving The Inbound Customer Journey
In this article Martin Bacon, Cloud Consultant at Chess, discusses why the inbound customer journey is vital to your business, and how to automate and improve customer satisfaction.