Why is Customer Experience so important to businesses? How does it differ from Customer Service? Chess Partner’s Experience Leader, Hollie Jervis, demonstrates how implementing customer experience projects can offer huge benefits to your business and the importance getting it right.

As 2019 draws to a close, Partner Experience Leader, Hollie Jervis, takes us through a round-up of the year so far in Chess Partner, reviewing how the team have continued to improve and offer a great experience for our Partners.

This month we welcome Kerri Lendon, Customer Service Director - Partner to Chess Chats. Kerri talks to us about her experience within the Telecoms Industry, how she’s driven towards improving the service delivered to our partners and what the key areas of focus are for the team in 2020.

We worked together with our Head of Quality & Compliance/DPO, Sandra Lovell-Struthers, to create a basic guide on how you can ensure you are compliant. 

Watch the Chess Chat with Jenny Hammond, our Vodafone Business Partnership Manager and learn more about the network's strategy.

Decreasing churn is currently a major priority for all Networks. In this on-demand webinar, we focus on the best practices to retain customers. Our experts provide you with the insight and tools to enhance your potential to keep customers.

Hollie Jervis, our Customer Experience Leader, is responsible for improving our Partners’ journey and overall experience with Chess. From the onboarding process to the ongoing assistance, she is there to ensure that you are receiving the tailored support your business needs.

Mark Simm is our Partner Sales Manager and his focus is to develop and grow the business, achieve annual targets and working with us to review sales strategies.

In this webinar, Tabassum Hossan, Head of Commissions at Chess Partner, answers regularly asked commission questions.