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Symphony Environmental's Real Life Cloud Voice Success Story

Lynette King of Symphony Environmental discusses how Chess Cloud Voice has helped their business communicate and collaborate more effectively. During this short case study video, you’ll learn how Chess have supported Symphony Environmental with high quality calls and perfect one-click connection.

Lynette King is the office manager at Symphony Environmental. In her day to day role, Lynette ensures everyone remains connected. Since moving to Cloud Voice from their old premise system 18 months ago they have benefited from ongoing training and support, alongside high call quality.

’’Our old system was over 7 years old, we didn’t have a maintenance contract in place anymore and the support with the company wasn’t good. Bills were high, mainly due to international calls, we needed to find something that would satisfy all of those things’’

Chess listened to the challenges Lynette and her people faced and understood the business needs. Cloud telephony was their next step to forming a streamlined approach to connectivity to improve business efficiency.

Key challenges with legacy system:

  • The ISDN switch off meant the old telephone system would soon be redundant
  • High bills due to International calls
  • No support

Cloud PBX Solutions:

  • Great support and maintenance
  • Training on all the systems
  • Simple user-friendly app

''One of our concerns going to VoIP was the quality of the sound of the calls. We were pleased to find out that this was not the case, all calls were high in quality. The handsets are good and it’s easy to add new users in the admin portal, scale up – scale down is no problem''

Chess supported Symphony Environmental with their next telephony solution giving them the tools to advance into the future.

’’When people talk to customers from their mobile it appears as they are in the office’’

If you would like to discuss how Cloud PBX could benefit your business, get in touch with one of our Cloud specialists today on 0808 2780 431 or email

About the author


Chess is one of the UK’s leading independent and trusted technology service providers, employing 300 skilled people across the UK, supporting over 20,000 organisations.

 By leveraging world-class technology, Chess helps you to connect your people, protect your data, grow your business, reduce your costs and work better together, which means your business, your people and your customers can thrive.

At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts. We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than ten years in the top 100.

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