A core benefit of your cloud PBX solution is that’s there’s no complex technology for you to manage. That means you can focus on the important matter of running your business. Additional users and features can be deployed quickly, adding flexibility and scalability to your business communications.Delivering Return on Investment
In an age of unprecedented levels of competition, you need to ensure that every call to your business is answered. Your PBX solution can route incoming calls to the right person, team or department, so that no call goes unanswered and no sales opportunities are missed.
Your PBX can enable everyday communications across your business, yet is also the emergency safety net to ensure continuity in unexpected situations. A cloud-based PBX can divert calls in minutes to mobiles, call centres and other offices at the press of a button as part of a disaster recovery plan.Reliable Communications for Collaborative Teams
Your PBX should provide your organisation with seamless communications between teams of sales and customer service employees making inbound and outbound voice calls, as well as delivering the added value of unified communications, free user-to-user IP calls and only a minimal handset to lines requirement.
A PBX-based unified communications solution can empower your organisation by combining voice and conference call services with web-based collaboration capabilities, voicemail, messaging and mobile communications. It’s a secure, reliable and easy-to-use communications solution that allows you to scale your costs in line with your business growth.
Face-to-face customer interaction is an invaluable part of sales. And with a modern video-conferencing solution it’s an easy, effective alternative to driving around the country for meetings that saves time as well as boosting customer engagement efficiency.
Organisations with in-house sales and customer service teams rely heavily on robust and reliable telephony services. Routing inbound calls to the right place fast and maintaining outbound call workflows and records are both key to customer satisfaction – and core requirements for a PBX-based Contact Centre solution.Transforming Your Customer Interactions
Seamless and fast routing of customer calls to the right call handler, even at times of high traffic volume, has the power to transform customer interactions. The quality of your customer interactions can be a competitive strength, so choosing the right PBX-based Contact Centre solution can be the difference.
Home Working - Can You Collaborate?
#3 Connectivity and Support at Home
Working from home is now an everyday reality for many of our customers and network issues can be a challenge
As schools have now closed and other businesses have also sent people home, many home workers are struggling with ensuring they can run their real-time work apps such as Voice and Video conferencing without interference from other people, who are also working from home or using other online content
A Hackers Guide to Remote Working
Remote working for a hacker is brilliant, and not in the sense that they can work from home in a dark room wearing a hoodie. But because remote working means that a business is intentionally giving a path into the internal network that could potentially be accessed by anyone on the internet. This blog post covers some of the things that we have encountered across the team over the years.
#2 Your Cyber Security
If you are allowing devices to connect from people’s houses – it's possible that these networks have already been compromised by hackers or will be in the future. Implementing two-factor authentication, where another device like a mobile phone is used for extra security is the most important security measure that can be applied to systems.
#1 Your Telephony
As the Covid-19 situation looks set to escalate, there's a lot to think about to keep your business running. Last week we shared the Top 10 areas we've focused on to ensure our own business continuity.
From today, we'll be going into these in more detail, setting out what we've learnt and offering specific guidance and support. Let's start with telephony.
About six months ago, with the slow death rattles of the exquisite Empire C2 drawing near, not going to lie I'm still in mourning – that and python2, I was on the hunt for a new platform to sink my teeth into. While playing around with various frameworks on offer such as SilentTrinity, Faction, Merlin (all of which have their positives), I started looking at Cobbr's Covenant framework....