A core benefit of your cloud PBX solution is that’s there’s no complex technology for you to manage. That means you can focus on the important matter of running your business. Additional users and features can be deployed quickly, adding flexibility and scalability to your business communications.Delivering Return on Investment
In an age of unprecedented levels of competition, you need to ensure that every call to your business is answered. Your PBX solution can route incoming calls to the right person, team or department, so that no call goes unanswered and no sales opportunities are missed.
Your PBX can enable everyday communications across your business, yet is also the emergency safety net to ensure continuity in unexpected situations. A cloud-based PBX can divert calls in minutes to mobiles, call centres and other offices at the press of a button as part of a disaster recovery plan.Reliable Communications for Collaborative Teams
Your PBX should provide your organisation with seamless communications between teams of sales and customer service employees making inbound and outbound voice calls, as well as delivering the added value of unified communications, free user-to-user IP calls and only a minimal handset to lines requirement.
A PBX-based unified communications solution can empower your organisation by combining voice and conference call services with web-based collaboration capabilities, voicemail, messaging and mobile communications. It’s a secure, reliable and easy-to-use communications solution that allows you to scale your costs in line with your business growth.
Face-to-face customer interaction is an invaluable part of sales. And with a modern video-conferencing solution it’s an easy, effective alternative to driving around the country for meetings that saves time as well as boosting customer engagement efficiency.
Organisations with in-house sales and customer service teams rely heavily on robust and reliable telephony services. Routing inbound calls to the right place fast and maintaining outbound call workflows and records are both key to customer satisfaction – and core requirements for a PBX-based Contact Centre solution.Transforming Your Customer Interactions
Seamless and fast routing of customer calls to the right call handler, even at times of high traffic volume, has the power to transform customer interactions. The quality of your customer interactions can be a competitive strength, so choosing the right PBX-based Contact Centre solution can be the difference.
Changes to Terms and Conditions
We have made an amendment to our General Conditions to include a definition of Supplier. We have made this change because the General Conditions together with the relevant product and service specific terms and conditions contained with Schedules 3 and 4 will soon apply to all direct customer contracts across the Chess Group.
Terms and Conditions - WLR Single Analogue Lines, WLR Multiline, ISDN2 and ISDN30 Services – COVID-19
In response to the current COVID-19 pandemic Openreach has confirmed that they have put in place a support scheme for Small and Medium Enterprises with respect to WLR Single Analogue Lines, WLR Multiline, ISDN2 and ISDN30 services whereby they will support Small and Medium Enterprises, upon request, to;
10 Tips to Successfully Manage Your Remote Team
As the reality dawns that we are all going to be working from home a lot more in the future, how do we make sure we make the most of it? There are plenty of benefits, but possibly a few challenges too, especially if you are a manager. There will be difficulties that you may not have dealt with before – especially if you’ve been used to sitting in an office with your team.
Here are a few tips to help get the most out of your team and your day