A core benefit of your cloud PBX solution is that’s there’s no complex technology for you to manage. That means you can focus on the important matter of running your business. Additional users and features can be deployed quickly, adding flexibility and scalability to your business communications.Delivering Return on Investment
In an age of unprecedented levels of competition, you need to ensure that every call to your business is answered. Your PBX solution can route incoming calls to the right person, team or department, so that no call goes unanswered and no sales opportunities are missed.
Your PBX can enable everyday communications across your business, yet is also the emergency safety net to ensure continuity in unexpected situations. A cloud-based PBX can divert calls in minutes to mobiles, call centres and other offices at the press of a button as part of a disaster recovery plan.Reliable Communications for Collaborative Teams
Your PBX should provide your organisation with seamless communications between teams of sales and customer service employees making inbound and outbound voice calls, as well as delivering the added value of unified communications, free user-to-user IP calls and only a minimal handset to lines requirement.
A PBX-based unified communications solution can empower your organisation by combining voice and conference call services with web-based collaboration capabilities, voicemail, messaging and mobile communications. It’s a secure, reliable and easy-to-use communications solution that allows you to scale your costs in line with your business growth.
Face-to-face customer interaction is an invaluable part of sales. And with a modern video-conferencing solution it’s an easy, effective alternative to driving around the country for meetings that saves time as well as boosting customer engagement efficiency.
Organisations with in-house sales and customer service teams rely heavily on robust and reliable telephony services. Routing inbound calls to the right place fast and maintaining outbound call workflows and records are both key to customer satisfaction – and core requirements for a PBX-based Contact Centre solution.Transforming Your Customer Interactions
Seamless and fast routing of customer calls to the right call handler, even at times of high traffic volume, has the power to transform customer interactions. The quality of your customer interactions can be a competitive strength, so choosing the right PBX-based Contact Centre solution can be the difference.
Changes to Chess ICT Ltd Terms and Conditions
Changes to Chess ICT Limited’s Terms and Conditions from 1 June 2020
Changes have been made to the General Conditions which apply to all our products and services as well as to some Schedules which are terms and conditions specific to our products and services. The Schedules which have been changed are Schedule 3.1 Voice Services, Schedule 3.2 Internet Services, Schedule 3.4 Cloud Voice Services, Schedule 4.1 Fault Management for Connectivity and Schedule 3.2 Maintenance Support Services.
The latest cyber crime report is never far from the headlines, whether it's a data breach, phishing attempt, or an email extortion campaign. However, one area that is often overlooked is phone fraud, where a hacker uses your phone system to either provide free calls to expensive foreign destinations or to gain some form of value from calling premium-rate numbers. If this happens you may be left with a significant bill.
At Chess, we offer a fraud monitor service where we check customer call profiles and lock them down if we notice unusual activity and I've noticed a definite uptick in fraud since the COVID-19 lockdown began. Here are a few security points that may be worth thinking about
BackUps and Recovery
Most people will by now have navigated the first month of lockdown and be working successfully from home. Your business may have moved to the cloud before COVID-19, or moved more recently. Many will still be working remotely on servers and devices with the data stored locally.
Wherever you are working and however you store your data, here are 5 key reasons to be taking BackUps and Recovery seriously.