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Internet Connectivity to Keep Your Business Going

Internet connectivity underpins every modern business. It keeps teams productive, customers connected, and operations running smoothly. With reliable internet, people can collaborate in real time, use cloud tools like CRM and ERP without disruption, and deliver the level of service customers expect. In short, staying connected means staying competitive.

UK Customer Service Levels Are Declining — And Phone Systems Are a Major Contributor

Customer service standards across the UK are slipping, and outdated phone systems are playing a significant role in the decline. 

The UK Customer Satisfaction Index has dropped to 76.1, one of its lowest points in a decade, as businesses struggle to keep up with rising customer expectations and the operational strain caused by inefficient communication tools.  At the same time, research highlights widespread service challenges driven by staffing pressures, poor routing, and legacy telephony setups — all of which lead to longer wait times and higher call abandonment.

65% of UK Consumers Still Choose to Contact Businesses by Phone.

YouGov, April 2025

Frequently asked questions

Yes. Cloud Voice Contact adds flexible, cloud‑based contact centre features that work seamlessly with Cloud Voice, ideal for customer service teams.

Making IT Work For You

Chess is one of the UK’s leading independent and trusted technology service providers, employing more than 240 skilled people across the UK, supporting over 18,000 organisations.

We believe IT should work for you, reduce costs, deliver efficiency, keep you secure, enhance your work-life balance, improving performance. At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts.

We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than 17 years in the top 100.

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