Customer Experience
Connect with your customers easily, drive efficiency, and reduce costs
Connecting Your People and Customers
Customer engagement comes in many forms, from email and chatbots to phone calls and even WhatsApp. However, managing multiple channels can be challenging as you need to keep up to date with ever-changing customer records.
With the increase in hybrid working, compliance and performance remain a high priority to businesses, as well as maintaining and improving the customer journey and experience.
We provide a wide range of advice and solutions to help you connect with your customers easily, drive efficiency, and reduce costs.
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Technology Solutions for Great Customer Experience
Connect your people and customers with...
Cloud Voice
Chess Cloud Voice is a hosted business telephone service. It provides an extensive range of features via an easy-to-use web portal, helping you work better together and connect you with your people.
Cloud Voice Contact
Cloud Voice Contact is a cloud-based contact centre solution designed specifically to work with Cloud Voice and Collaborate, providing a conjoined experience and shared feature set for front and back office contact centre agents.
Microsoft Teams
Teams is the hub that brings together all your people's chats, meetings, files, and apps, making it easier for you to collaborate and keep track of group projects. Whether it's with people inside or outside your organisation, get work done in real-time.
Teams Voice
Integrating your voice solution with the Microsoft Teams platform will ensure you are always available when your customers need you. Your people get a true enterprise voice solution with a host of intelligent telephony features. Different options available .
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Solutions for Great Customer Experience
How We Work With You
Consult
Our friendly team understand the challenges faced by small businesses and can advise on the best technology tools and solutions to choose.
Deliver
Our tech teams make sure your products and services are delivered as required, on time and on budget.
Adopt
Additional training can be provided to ensure you and your people make the very most of your investment.
Support
Need regular, IT expertise on hand? Or help with a critical project? Our Professional and Managed Services teams offer support tailored to suit you.
FAQ's
Working from home presents its own challenges whether that be their peoples internet connection issues, devices at home, office space set up, productivity and trust in are they getting the job done. Cloud solutions deliver flexibility for working anywhere, on any device. Solutions such as Cloud Voice Contact can give managers visibility and in-depth reporting.
Customer engagement comes in many forms, phone calls, emails, web chat and managing multiple channels can be challenging as you need to keep up to date with ever-changing customer records. As we move into a world where we engage with customers in a way that’s best for them its hard to find the right balance between it all. Cloud solutions such as Cloud Voice Contact allow you to combine multi channels into one platform. Voice, email, web chat and SMS can be built in to allow full flexibility.
One of the biggest challenges of home working has been maintaining network security. Businesses feel more vulnerable to security threats due to the increased use of personal devices for work during lockdown. Built-in security measures can go a long way to protecting your network and devices, but people also need to be trained in security best practices and policies need to be enforced. Ensure you are doing Call Quality checks, DPA checks, and enforcing the right to be forgotten.
You can’t afford to have anyone out of action, never mind the whole business. Cloud 1st means all you need is a web browser, mobile app or even use a normal mobile number to invoke DR at the click of a button.
