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Customer Service Update - 20 Jan 21

Customer Service Update

Last week we sent you our annual customer service survey so that you can tell us where we're getting things right but also where we can improve. 

We'd love to get your feedback! It's really quick and shouldn't take more than 5 minutes. You also get the chance to win a £200 Amazon Voucher or donate to our local hospice charities. Click to Start Survey.

Great news, you can now pay your bill without having to pick up the phone with our new online credit/debit card payments. Follow the simple steps below. We also encourage customers to pay by Direct Debit where possible. Try our quick DD set up on our Customer Portal

Online Card Payments

Follow these 5 simple steps to pay your bill today.

1. Login to the Customer Portal and select 'Make a Payment' on the dashboard. 
2. All outstanding invoices will show. Select the invoice you want to pay and 'Click to Proceed'.
3. Enter your credit/debit card details as prompted and click 'Pay Now'. 
4. The payment gateway page will display.
5. Once payment is processed, a message will appear as successful or failed payment. Don't forget to make a note of the payment reference. 

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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