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Customer Portal - New Features

Manage Your Account Online

View an invoice, log a query, make a payment, set up Direct Debit and much more.

  • New easy to view look and feel
  • User-friendly dashboard to help navigate
  • Mobile and device friendly
  • Added security including two-factor authentication
  • To activate your account follow the link HERE
New Features
Online Payments
Direct Debit Set Up
System Administrator Guide
Tips to Login

It won’t accept my email address:

You need to use the email address associated with your Chess account or the system will not recognise you as a customer. It may be worth checking with the person in your business who deals with accounts and payments as they may know the correct email to use.

I see this message “My account needs to be validated”

Call us on 0344 770 6000, select customer service from the main menu and then choose option 3 on the next menu.

The authentication is asking me to press the pound key

On a UK phone the pound key is the hash symbol # so you will need to use this when asked to.

I can’t access the verification code on the office phone

If you have used a landline number for the authentication process, you may be struggling to access the verification code. We advise that you change the landline number to a mobile number so that you can receive the code wherever you are. Please call us on 0344 770 6000 and we can reset the telephone number for you - when you hear the main menu, select customer service and then choose option 3 on the next menu.



Chess is one of the UK’s leading independent and trusted technology service providers, employing 300 skilled people across the UK, supporting over 20,000 organisations.

 By leveraging world-class technology, Chess helps you to connect your people, protect your data, grow your business, reduce your costs and work better together, which means your business, your people and your customers can thrive.

At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts. We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than ten years in the top 100.

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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Chess Privacy Notice

By submitting your personal information through this form, you consent to your information being processed in accordance with the Chess group privacy notice.