You need to use the email address associated with your Chess account or the system will not recognise you as a customer. It may be worth checking with the person in your business who deals with accounts and payments as they may know the correct email to use.
I see this message “My account needs to be validated”
Call us on 0344 770 6000, select customer service from the main menu and then choose option 3 on the next menu.
The authentication is asking me to press the pound key
On a UK phone the pound key is the hash symbol # so you will need to use this when asked to.
I can’t access the verification code on the office phone
If you have used a landline number for the authentication process, you may be struggling to access the verification code. We advise that you change the landline number to a mobile number so that you can receive the code wherever you are. Please call us on 0344 770 6000 and we can reset the telephone number for you - when you hear the main menu, select customer service and then choose option 3 on the next menu.
About the author
Chess is one of the UK’s leading independent and trusted technology service providers, employing 300 skilled people across the UK, supporting over 20,000 organisations.
By leveraging world-class technology, Chess helps you to connect your people, protect your data, grow your business, reduce your costs and work better together, which means your business, your people and your customers can thrive.
At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts. We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than ten years in the top 100.
Speak to a Product Specialist
You can fill out the form and one of our product specialists will contact you shortly with more information.
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.