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Customer Service Update - 9 December

Customer Service Update

This week we're pleased to introduce a new Direct Debit feature on our Customer Portal, our Customer Passion Hero for December and some key dates over the festive period.  

If you need any help the best way to get in touch is by submitting your query on our Customer Portal.

Many thanks for your continued support.

Direct Debit Goes Live 

From today, customers will be able to set up and manage Direct Debits online through our Customer Portal and will no longer need to download and process forms.

Why not set up a Direct Debit today, and get the reassurance from knowing your bills are paid on time. 

Login to Customer Portal

Our Customer Passion Hero for December

Customer Experience Executive, Michael wins this month's award for consistently looking for ways to improve the customer journey and for his regular 5 star feedback from customers. 

Michael is responsible for helping customers to access their online accounts on the Customer Portal, and in the last month has helped over 250 customers with their queries.

If you need help, call 0344 770 6000, select option 1 for customer service and then option 3 for customer portal he

Last Call for Diverts

This Friday 11th December is the final date for your request for a divert, so if you're planning some time away from your business over the festive period, you may want to let your customers know by adding a divert or call greeting to your phone systems. 

Please send your request by logging a ticket on the Customer Portal.

Login to Customer Portal

Festive Opening Times

In case you need our help over the festive season.
Christmas Eve 08.00 - 17.00
Christmas Day Closed
Monday 28th Closed
Tuesday 29th 09.00 - 17.00
Wednesday 30th 09.00 - 17.00
New Year's Eve  09.00 - 17.00
New Year's Day Closed

Our lines will remain open for customers with a 24 hour fault support contract. 

Login to Customer Portal

Customer Portal User and Administrator Guide

Our Customer Portal User and Administrator Guide is full of handy tips and advice on how to get the best from your online account, and you may find the answer to your query by looking here

Customer Portal User Guide



Chess is one of the UK’s leading independent and trusted technology service providers, employing 300 skilled people across the UK, supporting over 20,000 organisations.

 By leveraging world-class technology, Chess helps you to connect your people, protect your data, grow your business, reduce your costs and work better together, which means your business, your people and your customers can thrive.

At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts. We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than ten years in the top 100.

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