This week we're pleased to introduce a new Direct Debit feature on our Customer Portal, our Customer Passion Hero for December and some key dates over the festive period.
If you need any help the best way to get in touch is by submitting your query on our Customer Portal.
Many thanks for your continued support.
Direct Debit Goes Live
From today, customers will be able to set up and manage Direct Debits online through our Customer Portal and will no longer need to download and process forms.
Why not set up a Direct Debit today, and get the reassurance from knowing your bills are paid on time.
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Our Customer Passion Hero for December
Customer Experience Executive, Michael wins this month's award for consistently looking for ways to improve the customer journey and for his regular 5 star feedback from customers.
Michael is responsible for helping customers to access their online accounts on the Customer Portal, and in the last month has helped over 250 customers with their queries.
If you need help, call 0344 770 6000, select option 1 for customer service and then option 3 for customer portal he
Last Call for Diverts
This Friday 11th December is the final date for your request for a divert, so if you're planning some time away from your business over the festive period, you may want to let your customers know by adding a divert or call greeting to your phone systems.
Please send your request by logging a ticket on the Customer Portal.
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Festive Opening Times
In case you need our help over the festive season.
| Christmas Eve |
08.00 - 17.00 |
| Christmas Day |
Closed |
| Monday 28th |
Closed |
| Tuesday 29th |
09.00 - 17.00 |
| Wednesday 30th |
09.00 - 17.00 |
| New Year's Eve |
09.00 - 17.00 |
| New Year's Day |
Closed |
Our lines will remain open for customers with a 24 hour fault support contract.
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Customer Portal User and Administrator Guide
Our Customer Portal User and Administrator Guide is full of handy tips and advice on how to get the best from your online account, and you may find the answer to your query by looking here
Customer Portal User Guide
