From the 1st July 2015 Ofcom are making a number of important changes to the way you are charged for calling 08, 09 and 118 Non Geographic numbers (NGN’s).

  • UK 0800 and 0808 numbers will be free to call, not only from landlines but also from mobiles.
  • Call charges to NGN’s will be split into two parts: an Access Charge and a Service Charge.

If you call an NGN

For customers making calls to 084/087/09 numbers, billing of these calls is now separated into two parts; an Access Charge, which we have set at 7p per minute (60% cheaper than BT’s standard rate) and a Service Charge, which is set by the company who owns the number being dialled. The cost of the call will be determined by the sum of these two parts and detailed on your invoice from Chess.

If you own a NGN service

In order to comply with the new Ofcom regulations, you will need to clearly advertise the cost your customers will pay for calling your NGN. For example:

Calls cost 20p per minute plus your phone company’s access charge.

If you own a Freephone number

It will now be easier and cheaper for your customers to contact you. Calling an 0800 or 0808 number will be free no matter where they are dialled from, including mobile phones. However call costs to receive an 0800 or 0808 call have increased by 1.6p per minute plus a 1p connection charge.

If you rent an 084/087 number

Your business will see no change in your bill from Chess. However, as part of the Ofcom changes, these numbers may now be more expensive for your customers to call and as such are being removed from all of our inclusive call packages. You will need to ensure you offer an alternative 01/02/03 number for any after-sales support or customer service and you must also ensure that you display your call charges clearly. Chess offer a large range of 01, 02 and 03 area call numbers which are unaffected by the upcoming price changes. To see how your own NGNs are affected, you can download our NGN checker below.