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Celebrating Customer Service Week 2021

It’s National Customer Service Week, and at Chess that’s a big deal.   2021 has been a challenging year for all. We’ve all had to respond to many une ...

Adapting creative teaching online

In this article, we talk to Dr Iain Reid, PGT Programme Coordinator & Service Design Lecturer at the Glasgow School of Art. We discuss the challenges students face and how digital tools are used to support learning, collaboration, and creative development. 

Prevention v Cure: Introduction to Pen Testing

Gavin Wood, CTO at Chess, explains what penetration testing is and why diagnosing vulnerabilities earlier can save you money. 

Manage Remote Networks

Tim Headicar, Technical Architects Team Leader at Chess, reviews how you can provide your people with secure remote access to your network using Cisco Meraki. 

5 Minute Recap of the Apple Event

What Apple announced in September 2021 and what we think about the technology

Diversity, Equality and Inclusion Week at Chess

Anne Binnie, People Support Director at Chess, summarises how we celebrates Diversity, Equality and Inclusion week and how we will ensure we continue to improve as an organisation.

Microsoft awards Chess with Advanced Teamwork Deployment Specialisation

Chess has been awarded Microsoft’s Advanced Specialization status for Teamwork Deployment.

Top 3 tips for working securely from anywhere

Top 3 tips for working securely from anywhere

Covid-19 has changed the world for good and reinforced something we already knew – that being there for your customers is vital. So here are our top 3 tips for keeping in touch.

The hybrid workplace and the rise of phishing

The hybrid workplace and the rise of phishing

In this article Gavin Wood, CTO at Chess covers: The types of Phishing, how a shift to a hybrid workplace has impacted attacks and what can be done to help halt this rise. 

Hybrid Work According to our People

Hybrid Work According to our People

Tim Wilkinson-Hall, Head of Knowledge and Culture at Chess, shares the key learnings from the ‘home first’ survey we undertook in the company.

Security for SMEs

Security for SMEs

Dan Cooper, Security Consultant at Chess, reviews the integrated security Microsoft offers as part of their E5 licence and tells the story of one of our customers who committed to this approach.

Chess Acquires Additional Cybersecurity Expertise

Chess acquires Armadillo enhancing their Cybersecurity capabilities with 15 of the UK’s top Penetration Test experts

Supply Chain

Optimising and securing the supply chain

How the supply chain is evolving: The changing state, challenges and solutions. In this article Paul Gibbons, Cloud Services Sales Manager at Chess covers: The rise of supply chain attacks, supply chain evolution and solutions to help your supply chain run smoothly.

Cloud Contact Centres and Remote Workers

How to work from anywhere and still deliver great customer service with a Cloud Contact Centre 

Make calls and save money after 2025

Grant Thain, Vendor Manager and Connectivity Expert at Chess, advises how you can retain your phone line after 2025.

Kickstart your culture

Tim Wilkinson-Hall, Head of Knowledge and Culture, covers three simple things you can implement straight away to boost your company culture among remo ...

Defence in Depth

In this blog, Gavin Wood, CTO at Chess, explains what defence in depth stands for and whether it's a valid approach nowadays.

Project Management

The key benefits of a Projects team – The car analogy

What are the key benefits of a Projects team and why do you need Project Management. Martin Bacon, Consultant at Chess, simplifies the benefits of expert Project Management.

Active Monitoring Keeps You Secure

Gavin Wood, CTO at Chess, takes a trip down memory lane, summarising his years of experience in the industry and the new level of protection all organisations need. 

The Biggest Benefits of Managed Support

35% of UK businesses entrust a third party to manage their IT. In this article Emma Stott, Customer Service Director at Chess, summarises the three ke ...