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Welcome to our Blog. Your one stop shop to keep up to date with all the latest goings on!!

Chess Takes Steps to Support East Cheshire Hospice

More than 250 people from local business Chess ICT have been getting fit by taking part in a step challenge to support East Cheshire Hospice, raising £1,000 towards the cost of refurbishing a bereavement support centre.

Transforming Business Using Power Apps

PowerApps are a no code/low code platform that enables anyone to build rich web and mobile applications. In this blog post we'll explore the features and benefits of introducing Power Apps into your business. 

Customer Service Update - 25 November 2020

This week we’re excited to let you know that we've launched our Customer Portal Administrator tools which are designed to help you get the very best from your Chess online account.

Managing Your Content For Compliance

Management of threats and compliance with regulations have not gone away over the last 9 months and many of our customers have asked us to help them with their digital information infrastructure, so I thought it might be useful to highlight 3 areas to consider. 

Webinar - Driving Compliance with M365 in Financial Services

To help manage the challenges of compliance and data governance, Microsoft has introduced a new set of solutions, including Compliance Manager, which provides more than 150 out-of-box assessments.

Customer Service Update - 18 November 2020


Openreach has recently changed its service status to Amber, and this will remain until 2 December. You can read more about this and how it may affect you in the connectivity section below. 

This week we have sent your monthly bill, and I've included a reminder of our 5 top billing questions and answers, along with the best way to pay your bill. 


The PSTN Switch Off in 2025 - Replacement Products and Services

The Public Switched Telephone Network (PSTN) is being closed in Dec 2025. The PSTN supports a range of familiar telephone and broadband products. There will be a stop sell point in September 2023, after which PSTN based products will no longer be available for new supply.  

Customer Service Update - 11 November 2020

We're always looking for ways to improve your online experience and this week we're pleased to tell you about 3 additional features coming soon on our Customer Portal.  Let us us know if you have any other improvement suggestions HERE and we'll review and action if we can.   


Lockdown 2.0 - Helping You Work From Home

As another lockdown starts I thought it would be useful to revisit some of the products and services we offered in the Spring that are aimed at making working from home easier.

Customer Service Update - 4 November 2020

We would like to reassure all our customers that our Service Desk remains unaffected by the lockdown and we will continue to provide the same high level of support.

Drive By Attack, Buffer Overflow, Privilege Escalation #BeCyberSmart

Our last 3 episodes in a 12 part series #BeCyberSmart. Today we cover Drive By Attack, Buffer Overflow and Privilege Escalation.  All 12 episodes are available to watch on demand HERE.

Service Update 28 October 2020


Covid restrictions continue to tighten across the UK adding additional pressures to many businesses. We would like to assure you that our Service Desk is operating as normal and we are here to help if you need us.

The best way to get help is to log a ticket on our Customer Portal, we will then review and assign a response time, usually within 15 minutes of receiving your ticket. 

Don't forget if you need advice on any aspect of working from home, we can help, please click HERE

Passwords, Rootkits and Remote Code Execution #BeCyberSmart

This week we're talking about Rootkits, Remote Code Execution and Password Attacks and there's some really fascinating information covered, even for the most technical of us. 

If you do nothing else, make sure you follow the password rules and don't get 'pwned'. Find out how and why.

Malware, Worms and Ransomware #BeCyberSmart

This week we're talking about Malware, Ransomware and Worms and there's some really fascinating information covered, even for the most technical of us.

Whether you own a smart fridge, the latest laptop or you run a multi million pound business none of us can afford to ignore the threat of a virus attacking our systems. Find out why.

Service Update - 21 October

Staying connected and in control is more important than ever and in this week's update there are two features I'd like to draw your attention to:

  • New Service Status page 
  • The Customer Portal and what this means for your business.  

Simplify Compliance in Financial Services with M365

Data Protection and Compliance are amongst the most challenging areas of business operations.

Compliance Manager, created for Microsoft 365, helps to simplify your compliance journey by giving you the information and tools to assess your compliance risks, conduct risk assessments and manage your end-to-end compliance processes when using Microsoft Cloud services.

Be a Compliance Hero

Customer, financial and business data is one of the most valuable - and vulnerable commodities dealt with on a daily basis within the Financial Services sector. It's also one of the most tightly governed areas, with strict requirements around data retention policies and privacy regulations.

Frequently Asked Questions and Answers - Billing Top 5

Do you have a question about your bill?  Save time on the phone and check out our Top 5 Billing Frequently asked Questions and Answers.

  • Why is my bill higher than normal
  • Why have I been billed for an engineer charge?
  • How can I pay my bill online?
  • How can I get a copy of a previous bill?
  • What is Fraud Monitor and Line Assurance?

Denial of Service Tutorials

 

Customer Service Week 2020

It’s National Customer Service Week, and at Chess that’s a big deal.   2020 has been a challenging year for all. Our people and our customers have ha ...