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Support

Outsource your IT support to our Managed Services team, who can provide end-user support,
third line support,
advanced technical support, cybersecurity. 
46 percent of managed IT service users have cut their annual IT costs by 25 percent or more
65% of IT budgets are spent just to keep the “lights on”
83% of UK SMEs are using some form of IT managed service

Keeping your business running

IT systems are vital to the day to day operation of your business and when they don’t work properly it costs you time, money and disappoints your customers.

In these circumstances partnering with third parties makes sense. Outsource some or all of your technical support and allow your people to focus on the issues only they can resolve.

We provide a range of support services either on a reactive or managed basis. Support can be purchased on contract or on a time and materials basis across a range of technical areas covering one or more of: Connectivity, Cloud, Devices and Security.

Trusted partner for your IT Strategy 

A growing team of more than 30 expert Consultants and Engineers

Customer Support team of 80 highly trained people

Our people boast the latest accreditations from leading industry bodies

We are ISO 9001:2015, ISO 14001:2015, ISO 27001 accredited

Our Solutions

 

Managed Support

We know our customers have their own unique set of business challenges so we have created simple support packages which offer three levels of service. We can provide you with system monitoring and alerts, network infrastructure support and end user support.

APMS

Our APMS service offers proactive monitoring, support with upgrades to the latest software releases, system recovery in the event of a disaster and proactive system and policy checks with recommended security improvements provided in monthly reports.

Cloud Support for M365

We built our packages with businesses like yours in mind. Whether your IT team need some specialist support with the extra complicated end-user issues or you need to allocate the internal resource to innovation - we’re here to help.

 

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Support Incident Packs

The Chess Professional Support Incident Packs is an IT support token service. It is your on-demand reactive support team, working as an extension of your organisation’s own IT function, that seamlessly expands in-house technical support services.

 

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How We Work With You

Consult

Our team of experts will assess your environment and advise on the implementation of best IT practices - keep your business secure, your operations compliant, while also reducing your costs.

Deliver

Our engineers boast the latest accreditations from leading bodies and will deliver the solution and help you rollout enhanced features, which may be already available within your subscription.

Adopt

We will provide you with additional training and documentation to ensure your people adopt fully the new technology, make your journey a success and increase return on investment.

Support

You can also choose our expert team to provide continuous support throughout your journey, helping you to stay protected and compliant at all times. A variety of managed support options available.

Useful Resources

Whitepaper

Benefits of Outsourcing Your IT 

Guide

Managed Security Services Buyers Guide

Blog

5 Business Functions to Outsource

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
Sales
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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