Support
Outsource your IT support to our Managed Services team, who can provide end-user support,
third line support, advanced technical support, cybersecurity.
Keeping your business running
IT systems are vital to the day to day operation of your business and when they don’t work properly it costs you time, money and disappoints your customers.
In these circumstances partnering with third parties makes sense. Outsource some or all of your technical support and allow your people to focus on the issues only they can resolve.
We provide a range of support services either on a reactive or managed basis. Support can be purchased on contract or on a time and materials basis across a range of technical areas covering one or more of: Connectivity, Cloud, Devices and Security.
Trusted partner for your IT Strategy
A growing team of more than 30 expert Consultants and Engineers
Customer Support team of 80 highly trained people
Our people boast the latest accreditations from leading industry bodies
We are ISO 9001:2015 & ISO 27001 accredited
Our Solutions
ICT Managed Support
We know our customers have their own unique set of business challenges so we have created simple support packages which offer three levels of service. We can provide you with system monitoring and alerts, network infrastructure support and end user support.
Managed ICT Services
Outsource non-core business functions to a mature and experienced service provider to deliver pro-active IT management. We deliver a holistic service operation to manage your entire estate, enabling you to re-focus on strategic tasks.
Security Support
Our security packages are designed to address the basic security controls and to complement vendor support from Sophos, Microsoft, Forcepoint and Logpoint. Choose the level of service that works best for you.
Cloud Support for M365
Choose packages that work with the licenses that you’re using, from Business Support to Enterprise Support or Tech2Tech Escalated Support for more demanding issues. With varying degrees of coverage, select what best suits the needs and requirements of your business.
Support Incident Packs
The Chess Professional Support Incident Packs is an IT support token service. It is your on-demand reactive support team, working as an extension of your organisation’s own IT function, that seamlessly expands in-house technical support services.
APMS
Our APMS service offers proactive monitoring, support with upgrades to the latest software releases, system recovery in the event of a disaster and proactive system and policy checks with recommended security improvements provided in monthly reports.
How We Work With You
Consult
Our team of experts will assess your environment and advise on the implementation of best IT practices - keep your business secure, your operations compliant, while also reducing your costs.
Deliver
Our engineers have the latest industry accreditations and can deliver the solutions you choose, ensuring you are making the most of your investment.
Adopt
We will provide you with additional training and documentation to ensure your people adopt fully the new technology, make your journey a success and increase return on investment.
Support
You can also choose our expert team to provide continuous support throughout your journey, helping you to stay protected and compliant at all times. A variety of managed support options available.
