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Adoption and Change Management  

Empower your employees to be more productive and adopt new technology successfully

Why projects fail

Have you ever wondered why your best-laid plans often lead to confusion amongst your people and poor adoption? It's usually because we forget that our people have their own challenges and points of view. Exciting as your project might be to you unless they understand what they will get out of it, they are unlikely to embrace the change you see as obvious and necessary. 

Furthermore, while some of us are actively driving change and seamlessly transitioning to new tools, there is still a sizeable segment of workers who struggle with the new digital normal. According to Microsoft, “80% of end users admit to using their communication tool of choice”, leading to security and productivity issues.  

The successful adoption of new technology can help you reduce your costs and improve your return on investment. Contact our experienced team who can support you on your digital journey.  


Success Story 

How a Law Firm Reduced Their Communication Costs 

Our most recent customer example showed how using the ACM framework meant a large law firm could adopt a new Unified Communications product across 900+ employees and multiple sites. Our Service Adoption Specialists got to know the business and the people working there. Our approach meant a high uptake rate of the system, less use of unwanted communication methods, and a positive sentiment across the employee base. We reduced Freeths’ mobile costs by circa 3k per month. 

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Reduce your costs with … 

Cloud Adopt

Chess Cloud Adopt powered by Brainstorm Inc, is a cloud-based training platform that accelerates learning and improves your employee proficiency in Microsoft 365 applications.

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Adoption and Change Management Consultancy

Our team of consultants can help you design and deliver a tailored adoption plan. Request a free 30-minute consultation today.

Request a consultation

How We Work With You


Our team will assess your environment and advise on the implementation of best voice solutions to connect your people.


Our engineers boast the latest accreditations from leading bodies and will deliver the solution and help you rollout enhanced features.


We can provide you with additional training to ensure your people adopt fully the new technology and help them to work better together.


Choose our expert team to provide continuous support, helping you to stay connected at all times. Different managed support options available.

Useful Resources


Our Approach to Change Management  

Stephen Dracup, COO at Chess, gives some pointers on how to get your people to buy into a change program using a simple three-stage method. 


Learn Why Projects Fail 

Megan Yates, Business Sales Team Leader at Chess, looks at her recent experience as an Adoption and Change Management Consultant at a large law firm who chose Chess to help them connect their people with a new communications solution. 


Hybrid Work According to our People 

Tim Wilkinson-Hall, Head of Knowledge and Culture at Chess, shares the key learnings from the ‘home first’ survey we undertook in the company. 

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