Cloud Voice Clinic for GP Surgeries
Ensure your GP surgery never misses a call with our user-friendly hosted phone system.
Approved supplier on the NHS Advanced Telephony Better Purchasing Framework
Never Miss A Call
GP surgeries need a telephony solution that provides friendly, prompt, and efficient service to address patients' concerns quickly.
Cloud Voice for GP Surgeries ensures peak times are managed effectively with reporting features to monitor call volumes and prioritise emergency calls.
As phone consultations become more popular, Cloud Voice supports call recordings and enhances your disaster recovery plan.
Cloud Voice for GP Surgeries
What's Included?
Cloud Voice offers high standards of phone interoperability with versatile desktop and mobile clients, along with premium headsets and handsets from various manufacturers.
An intuitive web interface provides feature control and valuable user insights. Our experienced in-house software development team ensures a positive user experience for both service and performance monitoring.
Call Recording
Call recording is used to train and coach new receptionists, nurses and practice managers. Plus, the doctor or nurse can have the ability to retrospectively record the entire call, should they feel the need.
Call Queuing
Call queuing allows patient’s calls to be queued at network level before they are delivered to a handset at the practice. Comfort messages can be played too, which will give patients reassurance that their call will be answered soon and provide information such as opening hours.
Call Back
Allow your callers to retain their position in the queue and request a call back. When an agent is available, the system will automatically ring the caller back.
Integration
Integration with industry-specific CRMs like SystmOne and EMIS can keep a record of call history and interactions with patients, as well as screen-pops on inbound calls to create a sense of customer service and care when answering calls.
PC Soft Client
PC soft client presence and chat can be used to communicate amongst the team in order to help meet patient confidentiality.
Statistical Analysis
Sophisticated statistical analysis of inbound/ outbound calls can help identify the busiest periods to help plan for staff scheduling
Disaster Recovery Plan
Disaster recovery plan such as failing over to another number (mobile, other practice) ensures no calls are missed
Auto Attendant
Auto attendant greets the caller, for example with a message saying that their call will be answered and ensures they are not left listening to a ring tone. It helps cut down the amount of time patients spend waiting in queues, as patient’s enquiries for opening hours and other information can be answered.
Receptionist Console
Receptionist console helps reduce the time it takes for a call to come in and be transferred to the necessary department or individual. The ability to re-order the queue is important, as some calls may need to be dealt with quicker than others in case of emergency. ‘Presence’ allows the receptionist to check who is available before transferring the call.
Auto Reporting
Automatically send reports directly to the NHS. This feature ensures that all relevant call data is efficiently and accurately transmitted, helping practices maintain compliance and streamline their administrative process.
Optional Add-Ons
Cloud Voice Webex
The complete unified communications experience
Now powered with AI to boost productivity, calls, messaging, file share, presence, meetings, real-time transcripts with 10GB cloud storage. Webex with Cloud Voice enables users to access communications and collaboration services wherever they are.
EMIS and SystmOne Integration
Simplifying customer engagement
The integration between EMIS or SystmOne and Cloud Voice can also help healthcare organisations reduce costs and increase efficiencies further down the line. Because the solution is administered through a web-based portal, it allows for advanced call reporting to be considered in terms of patient outcomes, creating a better service for patients.
Teams Voice
Making it easy to work securely, anywhere, anytime
Teams Voice Plus is for users that just want to use Teams as an endpoint for a seamless experience, instead of using Webex or a physical handset. With the use of features including call recording, CTI integration, and better reporting for your management.
Akixi
Cloud-based reporting software
Cloud Voice Clinic has built in analytics and dashboards, however Akixi provides comprehensive call and contact analytics solutions for your back office people who may not be part of the day to day inbound call queues. Akixi’s cloud-based reporting software gives insights into how your contact processes are working for your back office people and how you can optimise them. This solution offering can report on various service levels, from historic call logging to advanced real-time contact statistics, Akixi helps practices of all sizes enhance their efficiency and patient care.
Advanced Telephony Better Purchasing Framework (BPf)
The BPf is a program by NHS England to help healthcare practices get modern, cloud-based phone systems. It offers support for buying these systems and ensures they meet NHS standards. The services are funded by NHS England, so practices don't have to pay for them.
Chess is one of the approved suppliers in this framework. Our solution Cloud Voice Clinic, which helps practices switch to cloud-based phone systems.
This includes features like integration with clinical systems and remote access.
We ensure our services are reliable and secure, meeting all NHS requirements.
Customer Success Stories
With the rapid pace of change in IT, ageing technology was no longer an option for Paydens. This led to the requirement of external support to help modernise their infrastructure.
"Chess understand that our customers rely on us for essential pharmaceutical services and that we, in turn, rely on our communication network to deliver this. They are an integral part of our operation, and we have total trust in their technical and professional expertise."
Alexander Pay | Managing Director | Paydens
