We aim to resolve your complaint quickly and efficiently, and to keep you informed. You will be assigned a dedicated person to take care of your complaint. If you are not happy with the progress in resolving your complaint you can ask the person you are speaking to, to escalate to their team leader. Once a resolution has been proposed, you case will remain open for 28 days, so you’ll have enough time to review and consider our proposal.
Call our Service Desk but only if you need to. We are experiencing a high volume of calls and you may have an extended wait time.
Monday - Friday | 8am - 6pm
Calls cost no more than geographic numbers 01 or 02
It’s not as quick as logging a ticket on the Customer Portal but you can email us at
You can write to us at:
Customer Services, Chess Limited, Bridgford House,
Heyes Lane, Alderley Edge, Cheshire. SK9 7JP
Making a Complaint FAQs