Returning to Work?

Judging by the amount of traffic coming into Manchester today as I went for my morning walk, many businesses are already asking people to return to the office. So I thought it might be useful to run through some of our thinking on the why’s and the how’s of making decisions

The People Side of Change

Adapting to a new normal and getting the most out of your investment in systems and people are big discussion points in the current climate, especially if, like us, you are likely to have people working remotely for the foreseeable future. 

Adapting to a New Normal
Most of us are focused right now on simply dealing with the challenges thrown up by Covid-19 but I thought it might be useful to have a break from the 'here and now' and think a little further ahead.
Changes to Chess ICT Ltd Terms and Conditions

Changes to Chess ICT Limited’s Terms and Conditions from 1 June 2020

Changes have been made to the General Conditions which apply to all our products and services as well as to some Schedules which are terms and conditions specific to our products and services. The Schedules which have been changed are Schedule 3.1 Voice Services, Schedule 3.2 Internet Services, Schedule 3.4 Cloud Voice Services, Schedule 4.1 Fault Management for Connectivity and Schedule 3.2 Maintenance Support Services.

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Phone Fraud

The latest cyber crime report is never far from the headlines, whether it's a data breach, phishing attempt, or an email extortion campaign. However, one area that is often overlooked is phone fraud, where a hacker uses your phone system to either provide free calls to expensive foreign destinations or to gain some form of value from calling premium-rate numbers. If this happens you may be left with a significant bill.

At Chess, we offer a fraud monitor service where we check customer call profiles and lock them down if we notice unusual activity and I've noticed a definite uptick in fraud since the COVID-19 lockdown began. Here are a few security points that may be worth thinking about

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For many of us, the initial impact of lockdown was a huge change in the way we live and work. Most of us are probably settled into a good rhythm of working but may now be thinking about what will happen when the lockdown is over. 

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Chess Help Protect Our NHS
Calls to 101 are Free of Charge from 1 April 2020

To alleviate pressure on 999 services all calls to 101 will be Free of Charge from 1 April 2020 - This initiative is to enable callers to contact police for non-emergency calls.

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Home Working - Can You Collaborate?
So hopefully by now, you've got your people working from home and are servicing your customers' needs, you've got access to your main systems and are coping well. It's clear that working at a distance from everyone creates some new challenges and this article is intended to run through some things to consider.
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#3 Connectivity and Support at Home

Working from home is now an everyday reality for many of our customers and network issues can be a challenge 

As schools have now closed and other businesses have also sent people home, many home workers are struggling with ensuring they can run their real-time work apps such as Voice and Video conferencing without interference from other people, who are also working from home or using other online content


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#1 Your Telephony

As the Covid-19 situation looks set to escalate, there's a lot to think about to keep your business running. Last week we shared the Top 10 areas we've focused on to ensure our own business continuity.

From today, we'll be going into these in more detail, setting out what we've learnt and offering specific guidance and support. Let's start with telephony.

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Coronavirus Service Update - Keep Your Business Running

The top 10 things to consider for your home-working plan.