Sector
Recruitment
Users
10-20
Solutions
Chess Cloud Voice
Taylor Higson is a specialist print and packaging recruitment consultancy with an international presence throughout the UK and USA. Their clients include some of the biggest organisations in the print and packaging industry.
Background
As a recruitment consultancy, it’s crucial for Taylor Higson to make and receive reliable, high-quality calls. However, their existing setup was failing them. They had previously experienced poor call quality, an inability to transfer calls, and a lack of support from previous providers. Despite being promised a high-quality service, they were repeatedly let down, which severely impacted their ability to communicate effectively with clients and candidates.
The Solution
Taylor Higson partnered with Chess in October 2024, seeking a solution that would bring an end to their phone troubles.
The proposal was Chess Cloud Voice, a robust and reliable voice over IP (VOIP) telephony solution. Through a series of consultations, we gathered insights into exactly how the team wanted the system to function to ensure it would meet their business needs
A demonstration of Cloud Voice showcased its capabilities, allowing them to explore how the scalable, cost effective features could be tailored for future growth. Once Taylor Higson was confident in the system, a contract was signed, and our Chess project manager expertly managed a smooth transition. Unlike previous providers, Chess handled the number porting process with speed and accuracy, ensuring the company was ‘live’ with no stress or delays.
The Result
Since implementing Chess Cloud Voice, Taylor Higson’s call quality has significantly improved, transfers work seamlessly, and support is always readily available when needed. The transparency provided by the Chess One Team approach ensured there were no surprises throughout the entire process, which was smooth and stress-free.
With a reliable communication system now in place, Taylor Higson can focus on their core business objectives, without technical disruptions—and have already begun scaling the solution to add new users into the system.
“It is crucial for our calls to be top quality—and they are. If I (ever) have an issue, it is picked up and rectified quickly and with no fuss. We are very happy with Chess and would recommend them to any business”
- Beth Linder, Office Manager, Taylor Higson
About Chess
Chess is one of the UK’s leading independent and trusted technology service providers, employing more than 260 skilled people across the UK, supporting over 25,000 organisations.
Whether your goal is to work better together, connect your people, protect your data, grow your business or reduce your costs, our solutions are designed to help.
At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts. We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018 and continue to celebrate more than fifteen years in the top 100
