“Having supported Insync from its incorporation, we have evolved our service to align with Insync’s growth and technical progress. Through this time, we have endeavoured to provide the best service, an achievement that is reflected in the fact that we are still Insync’s support partner after ten years.”
Sector
Insurance
Users
150
Solutions
Consultancy & Support
Founded in 2014, Insync Insurance is a modern broker that combines the latest technology, digital services and personal expertise to provide insurance services to small businesses. With 150 staff located in three offices across the South of England, Insync has fully embraced a cloud-first strategy, using Microsoft 365 and other third-party software services to support its business operations.
Silversands, now part of the Chess Group, has been providing consultancy and support to Insync since its formation.
Powering Insync’s Growth
From its formation, Insync has relied on our IT support to power its growth. Starting with basic infrastructure and support, we adapted our services to meet Insync’s evolving needs as the company expanded.
We implemented essential services like Remote Desktop to support remote office access to centralised applications, and guided them towards a cloud-first strategy, leveraging Microsoft 365, Intune, Defender, and Azure.
By migrating to these Microsoft cloud services, Insync gained greater capability, flexibility, scalability, and security. While we managed the complexities and smooth running of its IT infrastructure, Insync was able to focus on developing the core business.
The Evolution Of Our Support
As Insync grew and changed over time, our support offering also evolved to match. While we trained some non-IT Insync staff to complete basic first line support and admin tasks (such as creating new users, maintaining distribution lists, etc.), it was never intended that an entire IT team would be established, so Insync relied on our support for more complex management activities and strategic initiatives.
Ultimately, our service evolved into a fully managed offering, with laptop provisioning, availability and performance monitoring, and proactive services such as patch, backup, capacity and security management being provided. In additional, we also became Insync’s Cloud Services Provider (CSP), supplying and managing its Microsoft 365 licences and Azure subscription. Essentially, we provide all the day-to-day IT services required to keep a business running smoothly and efficiently.
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Delivering The Right Level Of Service
Every business has unique needs, so we offer flexible SLAs to accommodate Insync’s specific requirements. Whether it’s a critical outage or a routine equipment request, our team is committed to delivering timely and effective support, ensuring that Insync’s operations remain uninterrupted.
Furthermore, our proactive monitoring services enable us to anticipate and address problems before they escalate. When issues arise, we work closely with Insync to minimise disruption and restore service as quickly as possible, ensuring service availability and reliability.
Reporting Insights
To keep Insync’s management team informed, our monthly service reports offer a clear and comprehensive overview of our service delivery, providing Insync with actionable insights into the performance of its IT infrastructure and services. By tracking key metrics like incident resolution rates, SLA compliance, license utilisation, and capacity trends, we empower them to make data-driven decisions and proactively address potential issues before they impact operations.
Whether optimising resource allocation, managing costs, or planning for future growth, our comprehensive reporting ensures that Insync’s IT services align with its strategic objectives.
Enhancing Capability
Given the dynamically changing nature of cloud services like Microsoft 365, Intune, and Defender, we prioritise proactive reviews to identify opportunities for optimisation. Our deep experience working with a diverse range of clients allows us to provide tailored advice and guidance, ensuring that Insync benefits from the latest and most relevant features and capabilities. By implementing these changes through a structured call-off contract, we ensure a smooth transition and minimise disruption to Insync’s operations.
“Working in trusted partnership with Silversands for our managed support service needs has led to the enhancement of our operational efficiency and security, critical in the financial services sector.”
Final Thoughts
Our partnership with Insync has endured through significant changes, including its acquisition by the Brown & Brown group in 2022. While the parent company assumed responsibility for Insync’s overarching security strategy, our managed services have remained a cornerstone of Insync’s IT operations.
This continuity is a testament to our value, and we’re excited to continue supporting Insync’s growth and innovation in the years to come.
