Sector
Food
Users
2,000
Solutions
Microsoft Teams
apetito is a leading international food company providing frozen meals to the healthcare, social care, and home delivery sectors. Headquartered in Trowbridge, it operates under the Wiltshire Farm Foods brand and provides over 900,000 meals weekly.
Silversands, now part of the Chess Group, has been providing Microsoft-focused consultancy and support to apetito since 2018.
The Challenge
apetito recognised that there was a need to improve collaboration, but only small pockets of users had adopted Microsoft Teams. At the same time, there was a concern about the need for better governance and a recognition that its IT team needed help with management of the technical change.
The Solution
The first stage was to help apetito identify the user personas and understand their activities and processes. It was also important to appreciate the vital governance requirements before rolling out any apps.
Silversands worked alongside the apetito IT team to configure the Office 365 tenant and adopt Microsoft security and compliance tools.
Once the technical implementation was completed, we were able to deliver the real value of a business-led adoption activity. We developed training materials and a champions network to drive transformation for the short and long-term, working closely with the internal comms team to communicate the benefits and put in place measurable outcomes to show increased usage.
With everything in place, the user adoption process was rolled out across the business, to give all the users a better understanding of what Teams could do, as well as when and how to use it.
“Teams has been successfully adopted in apetito because people can see the value in it. It has helped departments collaborate and work more effectively together. It has been fundamental in our transition to a modern workplace and Silversands were excellent to work with in delivering this."
Mandy Chambers, Project Manager, apetito
The Result
By putting in place the necessary security and governance, and with a clear plan of which Office 365 apps suit which use cases, apetito has seen a growth in adoption, particularly of Microsoft Teams.
