We’re looking for an experienced Consultant that specialises in ICT Managed Services and Cyber Security Solutions. You’ll join our growing team of Consultants to support our different sales teams in retaining and growing business. You’ll bring a strong, consultative process to the sales lifecycle by offering your technical and commercial knowledge to enhance the Chess Sales experience.
“a great place to work, a great place to be a customer”
Key Responsibilities:
- Engage directly with client stakeholders, TAs, and Services Team to validate service requirements, explore solution options and to identify service requirements.
- Define Managed Service solutions that meet agreed requirements.
- Work closely with our TA and Services Teams to realise service and solution estimates in accordance with Chess Commercial governance.
- Identify all service costs and populate cost models accurately to ensure an accurate estimation of delivery costs over the term of the contract.
- Create and document a solution plan, engaging internal stakeholders as required.
- Support to identify and mitigate solution risks.
- Participate in major bid reviews, covering scope, approach, costs, and risk.
- Present the solution approach and methods to client stakeholder groups.
- Support the development of deal specific pricing and commercial strategies and commercial modelling.
- Manage sales development activities, proposals, demos, presentations.
- Draft the solution elements of contracts and participate in contract negotiation, where required.
- Plan for and support service implementation, service transition and service introduction activities undertaken by the Services team
- Establish and maintain effective working relationships with Chess Sales Leadership, Operations, Service Delivery, Projects, Commercial and Technical teams.
- To support with the go-to-market strategy, marketing events and supporting collateral design.
Key Skills & Experience:
- Strong skills in relationship management: ability to establish, maintain and manage strong working relationships with colleagues, partners, suppliers, and senior customer personnel.
- Competent with a consultative approach and understanding of Managed Service Design and service Integration aligned to ITIL standards.
- Pre-sales/post sales processes along with Consultancy and advisory.
- Communication: demonstrate a structured and considered approach to written and oral communication and presentation
- Negotiation: ability to articulate a reasoned argument on potentially complex issues
- People Management: experience of working with (virtual) teams and mentoring individuals against their assignment goals, demonstrable capability to motivate individuals and drive high performance teams.
Technical Knowledge:
- Experience and knowledge of Service Introduction, Service Delivery and Service Management (in a Managed Services or Outsourcing context), including:
- Competency in Solution Planning methods
- Competency in Infrastructure and Application Managed Service delivery techniques.
- Competency in key aspects of Service Management, Service Transition and Service Delivery Management.
- Competency in key aspects of Service Integration.
- Experience of implementing Service Solutions against ITIL standards or equivalent.
- Experience of managing service partners and subcontractors.
- Experience of service, financial, quality, risk, and adoption change management methods.
What's in it for you?
Competitive base salary up to £80,000 per year, with a quarterly bonus scheme.
Your Benefits at Chess:
- Private healthcare (free after 1 year)
- Eye tests, flu jabs, and on-site health checks
- Mental health support from trained First Aiders
- A Wellbeing Day after 1 year
- Half-Day Fridays—start your weekend early!
- Hybrid working support with a home office allowance
- 20 days holiday (rising to 24 with service) plus bank holidays
- Buy or sell up to 5 holidays twice a year
- Perkbox discounts on shopping, travel, fitness, and more
- Points-based rewards from year 2
- Charity donation matching (up to £100)
- Recognition platform to celebrate your wins
- EE SIM offers for you and your family
- £1000 referral bonus
- Learn 2 Earn scheme to boost your salary
- Team socials and celebrations
- Bespoke onboarding and leadership training
- Dedicated Culture Team to support you
Working Hours & Location:
A standard week is 37½ Monday to Friday
Flexible, hybrid position with a home-first working policy. Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.
Why Join Chess?
Chess is one of the UK's leading independent and trusted technology service providers, employing over 280 skilled people across the UK, supporting over 18,000 UK businesses.
Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.
We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than 17 years in the top 100.
Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.
Equal Opportunities Statement
At Chess ICT, we value diversity and are committed to creating an inclusive workforce. We want to make sure everyone has a fair chance and opportunity throughout the application process. If you require any adjustments during your application or interview, please feel comfortable reaching out to our recruitment team so we can support you.
We believe that "if you're not growing, we're not growing."
