We're looking for an experienced, customer-centric Field Engineer to join or growing Professional Services team.
You will step into a fast-paced, high-performing team that thrives on collaboration and innovation. This isn’t just about delivering excellent service—it’s about being part of the action when challenges get complex and customers need us most.
“a great place to work, a great place to be a customer”
Key responsibilities:
- Deliver proactive and reactive support to customers, ensuring high-quality service.
Install and configure hardware and software solutions at customer sites. - Diagnose and resolve complex technical issues on-site when remote resolution is not possible.
- Collaborate with Technical Architects and Consultants to deliver digital transformation projects.
- Provide advanced (3rd Line) technical support in partnership with the Service Desk team.
- Demonstrate the ability to work independently while collaborating effectively within a team environment.
- Advise customers on emerging technologies and recommend appropriate solutions.
- Maintain clear and timely communication with customers regarding the progress of their requests or issues.
- Ensure compliance with agreed SLAs, updating ticket information throughout the diagnostic and resolution process.
- Liaise with third-party providers and vendors to resolve incidents, including conducting root cause analysis.
- Support knowledge sharing by mentoring colleagues in line with escalation procedures.
Key skills & experience:
- Windows Server (Client and Server) Operating Systems installation, configuration, administration and troubleshooting.
- Active Directory configuration, administration and troubleshooting.
- Exchange Server (Exchange Online) support and administration.
- M365 configuration and administration.
- Microsoft Azure/Entra ID.
- Intune and Endpoint deployment and management.
- Understanding of Public, Private and Hybrid cloud environments.
- Remote Desktop Services and Azure virtual desktop.
- Administration of virtualisation platforms including Azure, VMware & Hyper-V.
- Networking (LANs & WANs) including servers, switches, firewalls, routers etc.
- Firewall, network topologies, infrastructure and VPN Technologies including SSL services.
- Wireless networking technologies configuration, administration and troubleshooting.
More about you:
- Personable, well-presented, and excellent verbal and written communication skills.
- Full, clean UK driver’s license with access to a vehicle.
- Customer focused and pro-active with regards to fulfilling their requirements & expectations.
- Willingness to work on customer sites for extended periods of time when required.
- Prepared to work out of hours / on 24x7 call when required (additional benefits offered.)
- Effective time and workload management skills.
- Conscientious, well organised and customer focused.
- Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process.
What's in it for you?
Competitive basic salary, monthly car allowance plus additional benefits.
Your Benefits at Chess:
We care about your health, wellbeing, and career. Here’s what you’ll enjoy:
• Private healthcare (free after 1 year)
• Eye tests, flu jabs, and on-site health checks
• Mental health support from trained First Aiders
• A Wellbeing Day after 1 year
• Half-Day Fridays—start your weekend early!
• Hybrid working support with a home office allowance
• 20 days holiday (rising to 24 with service) plus bank holidays
• Buy or sell up to 5 holidays twice a year
• Perkbox discounts on shopping, travel, fitness, and more
• Points-based rewards from year 2
• Charity donation matching (up to £100)
• Recognition platform to celebrate your wins
• EE SIM offers for you and your family
• £1000 referral bonus
• Learn 2 Earn scheme to boost your salary
• Team socials and celebrations
• Bespoke onboarding and leadership training
• Dedicated Culture Team to support you
Working hours & location:
A standard week is 37½ Monday to Friday
Prepared to work out of hours/on 24x7 call when required (additional benefits offered.)
Willingness to work on customer sites for extended periods of time when required.
Why join Chess?
Chess is one of the UK's leading independent and trusted technology service providers, employing over 280 skilled people across the UK, supporting over 18,000 UK businesses.
Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.
We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than 17 years in the top 100.
Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.
Equal Opportunities Statement
At Chess ICT, we value diversity and are committed to creating an inclusive workforce. We want to make sure everyone has a fair chance and opportunity throughout the application process. If you require any adjustments during your application or interview, please feel comfortable reaching out to our recruitment team so we can support you.
We believe that "if you're not growing, we're not growing."
