Enabling patient satisfaction

Today’s healthcare providers are facing unprecedented challenges. The demands of an aging population, coupled with chronic staff shortages, have put the strain on already stretched resources. Furthermore, providers must keep up with rapid advances in technology whilst finding ways to reduce costs. In these circumstances, healthcare organisations must do more with less.

When budgets are tight, any IT or communications spend must increase the efficiency of healthcare professionals so that they can deal with more patients in less time, while ensuring the standard of care delivered is not hampered.  

This is why Chess has teamed up with the UK’s leading software vendor in the healthcare sector to deliver a solution that seamlessly integrates the EMIS Health CRM system with Chess’ hosted telephony platform.  

How do EMIS and Cloud Voice work together? 

With the integration between EMIS and Cloud Voice, healthcare professionals now have powerful shared functionality across electronic patient records and voice telecommunications. All patient records are stored in the directory, with a simple click-to-dial functionality allowing practitioners to contact patients from their desktop. Calls also now ‘screen pop’ to show who’s dialling in, making it simpler to identify patient and partner calls.  

Multiple sites can be easily and cost-effectively connected with one system, making call transfers to other locations seamless. Particularly for trusts with several sites sitting under their umbrella, this will make the experience for both the healthcare professional and the patient more streamlined and less frustrating.  

What’s more, Cloud Voice is a cloud-based solution that requires no costly onsite hardware, eliminating the need for expensive maintenance. As a result, it shifts communications infrastructure from a capital expenditure model to a more manageable operational expenditure setup. Furthermore, it is a reliable solution with built-in disaster recovery, crucial for healthcare organisations where outages or other infrastructure failures can be life-or-death situations.  

Creating greater efficiencies in the future  

The integration between EMIS and Cloud Voice can also help healthcare organisations reduce costs and increase efficiencies further down the line. Because the solution is administered through a web-based portal, it allows for advanced call reporting to be considered in terms of patient outcomes, creating a better service for patients.  

So, for example, healthcare practitioners can identify which calls are taking up the most time and then put into action the means to reduce those call times. Or they will be able to easily administer new call schedules or Interactive Voice Response (IVR) pathways that will simplify and improve the patient experience. All of which means healthcare providers will be able to deliver more effective and efficient care to a greater number of patients.  
 

An integration that puts patients first  

A joined up way of working is better for patient care. EMIS allows for record sharing between EMIS practices, but it is also fully compliant with the NHS’ e-referral system (ERS) for effective GP referral management. You can add on products which will integrate fully and seamlessly with EMIS, expanding the care services you can provide.

With Cloud Voice and EMIS working together, you can improve efficiencies – letting you help patients quicker and more efficiently, enhancing patient experience, and helping you provide better patient care. 

If all of this has sparked an interest, you can book a free consultation session with our experts to explain everything you need to know, demonstrate the solutions and show you the art of the possible. Click here to book your free session.