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Chess Divert

Temporarily diverting your calls from your current premises to a new inbound number allows you to manage incoming calls and maintain workflow.

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85% of people whose calls are not answered will not call back
80% of all business communications take place over the phone
95% of people share their bad experience with a company with at least one other person

Missed calls = Lost sales 

Being able to manage business calls from anywhere, either on a temporary or permanent basis, is an essential aspect of business continuity.  

Your phone is your most important tool for generating cash for your business and  every missed call costs you in lost sales.  

With Chess Divert, calls can easily be diverted to different people, and to multiple locations. Schedule in advance when you'd like calls to divert, or change them instantly with the push of a button. You can keep the same ring groups and call groups as you’d have in an office, and your people can leave or join groups with just a click. 

Key Features of Chess Divert

Call Distribution 

Using Number Manager Destination Options you can distribute incoming calls

Audio Playback 

This pre-recorded message reduces the number of calls which don’t require direct assistance, saving you unnecessary costs and freeing up lines in your business for sales calls

Call Whisper

Call Whisper plays a short message which identifies business calls, but which isn’t audible to the caller, before connecting the call.

Choose to Accept

The opportunity to accept a call avoids a call going to voicemail, and potentially getting lost.

Optional Add-Ons

Chess Divert +

 

In addition to the features and benefits of Chess Divert, Divert+ includes ‘Agent Ready’, a mobile & web app that allows remote workers to log themselves in and out of hunt groups, and allows them to decide when and where their calls are sent.

 Scheduled Login and Logout
 Administrator Accounts
 Usage Statistics

Chess Audio
Conference 

When you need to bring together internal teams or external customers for online meetings, Chess Audio Conference gives you the ability to easily create and manage discussions in a virtual environment, regardless of physical location.

 Set up on any number type
 Bespoke welcome messages
 Call recording

Chess Audio Conference Lite

Chess Audio Conference Lite requires no contract and has no setup fee. Plus, you can invite as many participants as you want at no extra cost**.

 Unlimited meeting participants
 Keep control with a Host PIN to start conferences
 Great as a backup solution

Pricing

Chess Divert

Initial Set Up Fee

£10

Monthly Fee

The forwarded part of the call will be charged at your standard national rate tariff. The delivery of the call to your required number will then be charged at a rate of 1.5p per minute (landline) or 3p per minute(mobile). 

£20 (per Non Geographic Number)

Add-Ons

Chess Divert+

Additional £2.50 per agent per month

Chess Audio Conference

Additional £10 per account per month

Chess Audio Conference Lite

Subscription free. No contract.

3 Month Minimum Billing. Price for existing Chess Customers Only. Additional charges may be applied to non-Chess Customers by your service provider. **Calls are charged at £0.058ppm (ex-VAT) + your network provider's access charge.

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Resources

Brochure

Reroute Your Calls with Chess Divert

Blog

Homeworking is Here to Stay

Blog

10 Tips to Successfully Manage Your Remote Team

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Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
Sales
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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