Chess Divert
Temporarily diverting your calls from your current premises to a new inbound number allows you to manage incoming calls and maintain workflow.
Missed calls = Lost sales
Being able to manage business calls from anywhere, either on a temporary or permanent basis, is an essential aspect of business continuity.
Your phone is your most important tool for generating cash for your business and every missed call costs you in lost sales.
With Chess Divert, calls can easily be diverted to different people, and to multiple locations. Schedule in advance when you'd like calls to divert, or change them instantly with the push of a button. You can keep the same ring groups and call groups as you’d have in an office, and your people can leave or join groups with just a click.
Key Features of Chess Divert
Call Distribution
Using Number Manager Destination Options you can distribute incoming calls
Audio Playback
This pre-recorded message reduces the number of calls which don’t require direct assistance, saving you unnecessary costs and freeing up lines in your business for sales calls
Call Whisper
Call Whisper plays a short message which identifies business calls, but which isn’t audible to the caller, before connecting the call.
Choose to Accept
The opportunity to accept a call avoids a call going to voicemail, and potentially getting lost.
Optional Add-Ons
Chess Divert +
In addition to the features and benefits of Chess Divert, Divert+ includes ‘Agent Ready’, a mobile & web app that allows remote workers to log themselves in and out of hunt groups, and allows them to decide when and where their calls are sent.
✔ Scheduled Login and Logout
✔ Administrator Accounts
✔ Usage Statistics
Chess Audio
Conference
When you need to bring together internal teams or external customers for online meetings, Chess Audio Conference gives you the ability to easily create and manage discussions in a virtual environment, regardless of physical location.
✔ Set up on any number type
✔ Bespoke welcome messages
✔ Call recording
Chess Audio Conference Lite
Chess Audio Conference Lite requires no contract and has no setup fee. Plus, you can invite as many participants as you want at no extra cost**.
✔ Unlimited meeting participants
✔ Keep control with a Host PIN to start conferences
✔ Great as a backup solution
