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Cloud Voice Contact

Cloud Voice Contact enables businesses to use multiple communication channels from one easy-to-use dashboard.

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Simplifying customer engagement

Cloud Voice Contact is an integrated business communication and customer contact solution that brings together and simplifies customer interaction from across multiple channels.

Cloud Voice Contact is the perfect solution for businesses that want to make it easier for customers to engage with them.

Speak to an Expert

Five Minute Portal Demo

Cloud Voice Contact – Agent Portal Overview

Make it easier to connect with your customers. Martin Bacon, Cloud Consultant at Chess, shows you around the Cloud Voice Contact agent portal.

Key Features of Cloud Voice Contact

Voice Channel 

Call Back 

Call Recording 

Advanced Queue Management 

Skills-based Routing 

Email Channel 


Wallboards and
Live Data 

Management Reporting 

Advantages of Cloud Voice Contact

CRM Integration

CRM integration allows your team to quickly find a contact’s information, contact history and automatically display a caller's details during an inbound call. Also offers ‘click to dial’ functionality directly from the CRM.

Improving company image

Customer service is key to small business success. Cloud Voice Contact offers a simple and effective multi-channel approach to customer engagement. 

Guaranteed Service Availability

It has never been so important to communicate with your customers digitally and without interruption, the platform delivers at least a 99.99% uptime SLA.

Speak to one of our consultants about how Cloud Voice Contact can help your business work better together.

Useful Resources


Customer Service in a Hybrid World

On Demand Webinar

Improving The Inbound Customer Journey


Missed Calls, Missed Revenue