Cloud Voice Contact
Cloud Voice Contact enables businesses to use multiple communication channels from one easy-to-use dashboard.
Simplifying customer engagement
Cloud Voice Contact is an integrated business communication and customer contact solution that brings together and simplifies customer interaction from across multiple channels.
Cloud Voice Contact is the perfect solution for businesses that want to make it easier for customers to engage with them.
Key Features of Cloud Voice Contact
Voice Channel
Call Back
Call Recording
Advanced Queue Management
Skills-based Routing
Email Channel
Webchat
Wallboards and
Live Data
Management Reporting
Advantages of Cloud Voice Contact
CRM Integration
CRM integration allows your team to quickly find a contact’s information, contact history and automatically display a caller's details during an inbound call. Also offers ‘click to dial’ functionality directly from the CRM.
Improving company image
Customer service is key to small business success. Cloud Voice Contact offers a simple and effective multi-channel approach to customer engagement.
