Location: Hybrid Working | Business Area: Projects | Salary: Up to £35k dependent on experience
“a great place to work, a great place to be a customer”
The Role:
The PSTN and ISDN Big Switch Off is fast approaching. To prepare for this, we need to support our customers with the migration to an alternative solution by the end of December 2025. You will play a pivotal role in this project and be responsible for supporting customers through the migration journey from a technical perspective.
- Engage with customers to help guide and support them through the migration
process. - Be the first point of contract for customers for any 2025 related questions/queries.
- Own all customer communication during the lifetime of the project.
- Engaging with customers to help the do first line checks /fault finding.
- Develop, build and maintain strong relationships with customers both internally and externally to achieve project objectives.
- Delivering exceptional service to our customers.
- Maintaining and monitoring orders from start to finish.
- Working closely with internal stakeholders at a senior level
- Organising, attending, and participating in meetings with customers/suppliers.
- Documenting and following up on important actions and decisions from meetings.
- Undertaking project tasks as required and ensuring project deadlines are met.
- To work with suppliers, when required, to escalate faults and take through to resolution.
- Hitting a targeted driven number of migrations each month to ensure the project is delivered on time.
The Candidate:
- Good understanding of all 2025 product set. This includes troubleshooting faults with broadband and phone lines as well as diagnosing issues with routers and firewalls.
- Experience in managing large scale projects/migrations.
- Basic understanding of the latest network technologies and protocols.
- Strong communicator with the ability to work under pressure and be able to communicate well at all levels.
- Strong analytical mind-set with ability to think outside of the box.
- Logical and objective approach with an attention to detail.
- Good organisational skills, able to set goals and prioritise actions.
- Resilient, tenacious, and able to maintain performance under pressure and to work under own initiative as well as part of a team.
- High energy and attitude
Package Details
Salary details: Up to £35k dependent on experience
Benefits include:
- Health care support – UK Healthcare, eye tests, flu jabs, onsite health screens
- Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave
- Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more.
- Hybrid working support - Allowance towards a home desk and chair
- Loyalty point scheme – allowing you to use your points to increase your benefits each year
- Access to our Future Fit benefits package – including Mental, Physical and Financial support
- 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.
- Buy & sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays
- Additional holidays: Half Day Fridays and a Wellbeing Day
- £100 per year matched charity donation, plus payroll giving options
Hours: A standard week is 37½ Monday to Friday
At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.
Working location: Hybrid working position
Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.
Why join Chess?
Chess is one of the UK's leading independent and trusted technology service providers, employing over 250 skilled people across the UK, supporting over 21,000 UK businesses.
Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.
We are extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than fourteen years in the top 100.
Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.
We believe that “if you’re not growing, we’re not growing”.
Is Chess the place for you?
If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.
Please email your CV and covering letter to our Recruitment Department at: recruitment@chessict.co.uk.
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