We're upgrading your broadband service as part of our ongoing improvement programme to ensure we have a future proof management platform which offers faster diagnostics and a range of broadband products designed to help your business stay ahead.
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Features
SOGEA is currently the most widely available 2025 data product. It’s a cheap and reliable option, but speed of the service is affected by the distance between the premise and the exchange. Get in touch with our team to check if this option is right for you.
Widely Available
Available at over 28 million UK premises
Reliable
Sogea is a stable and well tested infrastructure to choose
Future-Proof
SOGEA provides a first step to an all-IP future to ensure your business keeps running for years to come
Our Partners
Free Technology Consultation
Key Features
Sage Intacct
With easy connection and integrations with other solutions, Sage Intacct can be configured to your exact industry and business requirements
Core Financials
Billing
Dashboards and Reporting
Platform
Advanced Functionality
Why are you changing my broadband connection?
When will my broadband connection upgrade?
We have advised you by email – this is referred to as your ‘Install Date’ and is the date that you will need to replace your router with the new one which you will receive in the post.
Will my broadband still work if I don’t change to the new router?
No, your existing broadband will stop working if you don’t change the router on the install day that you have been given.
Is the new router a different brand and specification to my old one?
Yes, the new router is a Zyxel router and is fibre compatible. It will offer similar benefits and better functionality than your existing router.
Is there a specific time that I should change my router?
We’re not able to provide you with an exact time to change your router. On the install date, you will notice a drop-in broadband service, and this will be your prompt to change the router. If you are not at the router location on the day of the change-over, you should plug in your new router as soon as possible after the install day. Refer to the leaflet in the router box for installation instructions.
Will there be any work carried out at my premises?
No, all work will be carried out at your local telephone exchange by Openreach. Openreach is the company that maintains the UK phone and broadband lines.
When will I receive my new router?
These FAQ’s will also accompany your new broadband pre-configured router. Please keep the router and a note of your install date in a place where you can easily access it at short notice.
Will I have to do anything to the settings on my new router?
Your new router will be pre-configured with new connection settings updated within the router. A copy of your new connection settings will be included in the new router box.
*Please note if you have added personal settings on your old router, then you will need to update these settings on your new router.
If you are unsure of how to replace the router, please follow the step by step instructions included in the router box.
You will have been informed separately if your IP address is changing. Please refer to the information sent to you recently relating to your specific account and the Broadband Service Improvement Programme.
Please note any additional external services that rely on personal settings that your old router may contain will need to be changed by you.
What do I do with the old router?
Please arrange for your existing router to be disposed of through your local recycling facilities.
Is the new broadband service going to cost more money?
No, there won’t be any additional charge and you will receive a new fibre compatible broadband router, free of charge.
Do you have a question that hasn’t been answered here?
Please get in touch with our Customer Service Team by calling them on 03301 280 690.
Optional Add-Ons
How Chess can help you future-proof your business
Consult
Our friendly team understand the challenges faced by housing organisations and can advise on the best technology tools and solutions to choose.
Deliver
Our tech teams make sure your products and services are delivered as required, on time and on budget.
Adopt
Additional training can be provided to ensure you and your people make the very most of your investment.
Support
Need regular, IT expertise on hand? Or help with a critical project? Our Professional and Managed Services teams offer support tailored to suit you.
How Chess can help you future-proof your business
Consult
Based on your requirements, we’re able to advise on the cloud communications solutions needed.
Deliver
We’re Voice specialists, so you can be sure that we’ll get you connected and collaborating on time and within budget.
Adopt
Our team of consultants will ensure adopt the new technology to get maximum return on your investment.
Support
Our support team will help you with technical faults and our Customer Portal allows you to raise and manage tickets easily.
Explore
How Chess can Help You
As one of the UK’s leading independent and trusted service providers, Chess offers in-depth knowledge and expertise across your technology stack. These include organisational critical specialisms; unified communications, business software and technical services, tailored to your exact requirements, complementing the skills you have and supplying the skills you need.
Work Better Together
Collaboration and team work are more important today than ever before with businesses like yours working more flexibly than ever.
Explore solutions with Microsoft 365, Microsoft enhanced services and end user devices and start working better together.
Protect Your Data
Data security is pivitol to your organisations reputation with your customers with more focus in the media on data leaks and breaches.
Explore solutions with Dark Web Monitor, Disaster Recovery and Back up services to protect you data and business.
Connect Your People
Connectivity spurs innovation by bringing together new technologies, data analysis, and the Internet of Things (IoT). This combination leads to the creation of smart solutions, automation, and better decision-making processes.
Explore solutions with Cloud Voice, Microsoft Teams and Internet Connectivity Solutions to protect you data and business.
Grow Your Business
Investing in IT is pivotal for business growth as it enhances efficiency, enables innovation, and fosters a competitive edge in the digital landscape.
Explore Infrastructure Devices, Cloud Infrastructure and Business Applications to help grow your business.
Reduce Your Costs
Outsourcing IT services can unlock long-term savings for your business, reducing costs while ensuring you get the expertise you need to handle your business technology.
Explore Support, Professional Services and Microsoft Power Platform to help reduce your costs.
Speak to a Specialist
You can fill out the form and one of our product specialists will contact you shortly with more information.
