Supporting your operations with Agentic AI
Agentic AI, delivered and supported by Chess, helps operational teams handle demand more effectively: acting across systems, supporting people, and scaling service without increasing pressure.
At Chess, our focus is on unlocking your AI potential by applying AI in practical, operational ways that work for your business. We help organisations like yours put Agentic AI to work across real journeys - making IT work for you, not creating more complexity.
This is a supported, proven approach to using AI alongside your teams, integrated into your systems, and owned end‑to‑end by Chess.
Complete the form to start and Agentic AI conversation with Chess.
What Operational Pressures are Slowing You Down?
Operational teams are under increasing strain:
Rising customer contact volumes
Higher service expectations
More time spent handling repeatable tasks
At the same time, employment costs and resourcing pressures are increasing, making it harder to scale through headcount alone.
AI adoption is accelerating rapidly across UK businesses. By the end of 2026, over 40% of organisations are expected to be using AI in day‑to‑day operations, shifting AI from experimentation to a practical operational capability.
The challenge for many organisations is how to apply AI safely, realistically, and in a way that genuinely supports people rather than creating new risks or overheads.
Generic AI vs Agentic AI
AI Chat Bots
Standard AI solutions are typically limited to:
- Responding to questions
- Supporting chat or basic interactions
- Operating separately from core systems and workflows
While useful in some scenarios, they often stop short of delivering meaningful operational impact.
Agentic AI with Chess
Delivered and supported by Chess, Agentic AI:
- Is built around real operational journeys
- Integrates directly into your systems and workflows
- Takes action across processes, not just conversations
- Escalates to people when judgement or sensitivity is required
- Is monitored, supported, and continuously improved by Chess
This is AI designed to support operations at scale — working alongside your teams, not instead of them. Every deployment is designed around your processes, integrated into your environment, and supported by Chess in live operation.
Agentic AI in Practise
Agentic AI is already running in live Chess environments today.
Inbound AI agents handling unmanaged calls, answering first‑line queries, creating tickets, and setting expectations
Live chat AI resolving over 60% of incoming queries, while handing off seamlessly to people when needed
Outbound service journeys checking in with customers, capturing feedback, and creating tickets with full context
Operational workflows supporting processes such as cash collection, triage, and service management
In every case, AI removes repeatable workload, while people remain essential for complex decision‑making and customer relationships.
A clear, supported commercial model
Agentic AI is delivered by Chess as a defined, supported operational solution - not a standalone tool.
A typical starting point includes:
- Five Agentic AI agents
- £5,000 per month
- 12‑month term
This includes:
- Professional services time to design and build journeys and workflows
- Integration into your systems and channels
- Ongoing Chess support during live operation (Monday to Friday, 9–5)
Optional extras:
- Additional professional services days for further journey development
- These can be added as required and amortised over longer contract terms
Start an Agentic AI conversation with Chess
If you’re exploring how AI could help reduce operational pressure, support your teams, and improve service delivery, Chess Agentic AI offers a practical, proven next step.
Complete the form to start a conversation with Chess about how Agentic AI could work within your operations.
Making IT Work For You
Chess is one of the UK’s leading independent and trusted technology service providers, employing more than 240 skilled people across the UK, supporting over 18,000 organisations.
We believe IT should work for you, reduce costs, deliver efficiency, keep you secure, enhance your work-life balance, improving performance. At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts.
We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than 17 years in the top 100.
