Many communications professionals see PBX solutions as the future of telephony. Yet even with the massive increase in popularity of cloud-based hosted and private IP PBX solutions, the traditional onsite PBX solution is still popular.New Possibilities with Unified Communications
With a PBX solution you can achieve truly unified communications. It brings together separate forms of communication into a single, seamless user experience that combines voice, email, text and video conferencing – as well as messaging.Contact Centre Solutions
Customer service is a differentiating factor for your business which must support your brand. Directing calls to the right person who can address an incoming query quickly and efficiently is vitally important and can be enabled with a PBX-based contact centre solution.
The main benefits of a cloud PBX solution are reduced capital costs and the fact that your PBX solution can be managed for you by a provider. That makes a cloud PBX easy and fast to deploy, as well as keeping ongoing costs to a minimum.
Because your PBX equipment is managed in the cloud, there’s no complex or communications technology for you to manage on your premises. This saves you time and delivers efficiency gains for your business as well as greater flexibility. You can scale the size of your solution quickly up or down.
If you have multiple teams of sales and customer service employees with a heavy requirement for inter-team telephony services, you need a PBX system that can support inbound and outbound voice services for any number of interconnected users.Cost-Saving Communications Solutions for Collaborative Teams
Your PBX should enable your organisation with seamless communications between teams, as well as delivering the added value of unified communications, free user-to-user IP calls and only minimal handset to lines requirement.
A PBX-based unified communications solution can empower your organisation by combining voice and conference call services with web-based collaboration capabilities, voicemail, messaging and mobility. Key user features can be managed from the desktop as well as from a central console.
It’s a secure, reliable and easy to use communications solution that’s both flexible and scalable, allowing you to manage your costs in line with the pace of your business growth.Delivering Time Savings and Cost Reductions
Face-to-face customer interaction is an invaluable part of sales. And with a modern video-conferencing solution it’s an easy, hassle-free communications solution compared to spending time driving around the country for meetings. With unified communications, every aspect of your customer communication and engagement can be made time- and cost-efficient.