The Chess Professional Support Incident Packs is an IT support token service.
It is your on-demand reactive support team, working as an extension of your organisation’s own IT function, that seamlessly augments in-house technical support services, especially for end-user home worker support.
Benefits of Outsourcing
Choosing the right managed support partner can help you increase the return on your IT investment, improve your data security and enable business growth.
You’re in control
Buy as many tokens as you want and use them when you need to.
Extended use-by date
The outstanding balance on your account does not expire for 12 months.
Each token is equivalent to up to 30 minutes of IT experts’ time resource.
Most Recent Blogs
Staying Secure Online
Our Information Security Officer, Joseph Ball regularly writes articles on different aspects of security. Joe's articles have proven to be really popular with our own people and he's often asked if they can be shared with colleagues outside of Chess. With this in mind, I thought it may be something you are interested in.
Capturing Requirements in a Virtual Workshop
Until March this year, the assumption was that we could meet in person with a client or project partner several times to move through the requirements definition process. As it turns out, the process of developing a new digital approach which utilises a combination of existing and emerging tools has evolved like a project in itself. These are our tips.
Critical Thinking and Confirmation Bias
I'm not a supporter of #DeleteFacebook because it's like saying if you don't want to get electrocuted, get rid of electricity. It's stupid. No, demand better standards for your electricity, so you don't get electrocuted…" – Christopher Wylie, Cambridge Analytica whistle-blower
Chess Wins Two Cybersecurity Awards
The Chess team have proven the invaluable work they do and have been recognised for their outstanding performance and commitment to securing organisations, by picking up two awards in the Sophos Partner Awards 2020 - Public Sector Partner of the year and Education Partner of the year.