Service Update

Keeping you up to date with any service issues

See below for current technical problems & resolutions

Thursday 30th November 2017 | Panasonic DECT Phone Issues

 

We have a received notice that the issue with the Panasonic phones is down to a pairing issue between the base and the handset. Following the instructions in the link below should restore service for both incoming and outgoing calls

https://chessict.co.uk/chess-cloud-pbx-pairing-panasonic-phones/

 

Tuesday 29th November 2017 | TalkTalk Business Browsing Issues **RESOLVED**

 

 

 

 

 

 

We’re aware that some of our customers are having problems with intermittent browsing issues due to a TalkTalk fault.

TalkTalk engineers are working to resolve the issue as quickly as possible, and we will let you know once this is back up and running.

Visit our Twitter page for the latest updates: @ChessICT

We apologise for any inconvenience caused.

**RESOLVED**

Tuesday 4th July 2017 | TalkTalk Business LLU Outgoing Calls Resolution **RESOLVED**

Yesterday evening TalkTalk Business LLU customers were unable to make outgoing calls.

This connectivity issue has now been resolved and engineers are investigating the cause.

Updates to follow.

**RESOLVED**

Monday 3rd July 2017 | TalkTalk Business LLU Outgoing Calls **RESOLVED**

We have received reports that TalkTalk Business LLU customers across the country are currently unable to make outgoing calls.

An announcement “this service is not available, please contact your service provider” is being heard.

The full impact is being determined and the engineers are currently working on this.

**RESOLVED**

Monday 3rd July 2017 | Non Geographical and Area Call Numbers **RESOLVED**

This morning, one of our network providers experienced a nationwide outage which resulted in some 08/03 non-geographical and area call numbers experiencing connectivity issues.

This may have meant that you were unable to contact us, and you may have experienced a short period of downtime and been unable to receive calls.

The issue has now been resolved and the network is back up and running.

**RESOLVED**