In this demo Martin Bacon, Cloud Consultant at Chess, shows you around the Cloud Voice Contact agent portal. Learn how to:
- Manage call backs, call recordings and advanced que management
- Access all your emails, calls and chats in one place for a smooth omnichannel experience
- Measure and monitor KPI's with Wallboards, Live data and Management reporting
Customer Service in a Hybrid World
Martin Bacon, Cloud Consultant at Chess, discusses the importance of Compliance and Performance in a Hybrid working world. As well as, how working within regulations and providing peace of mind to customers is critical.
Cloud Voice Contact Brochure
Cloud Voice Contact is a cloud-based contact centre solution designed specifically to work in conjunction with Cloud Voice and Collaborate, providing a conjoined experience and shared feature set for front and back office contact centre agents.