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In this demo Martin Bacon, Cloud Consultant at Chess, shows you around the Cloud Voice Contact agent portal. Learn how to:
  • Manage call backs, call recordings and advanced que management
  • Access all your emails, calls and chats in one place for a smooth omnichannel experience
  • Measure and monitor KPI's with Wallboards, Live data and Management reporting

Resources

Customer Service in a Hybrid World

Customer Service in a Hybrid World

Martin Bacon, Cloud Consultant at Chess, discusses the importance of Compliance and Performance in a Hybrid working world. As well as, how working within regulations and providing peace of mind to customers is critical.

Cloud Voice Contact Brochure

Cloud Voice Contact Brochure

Cloud Voice Contact is a cloud-based contact centre solution designed specifically to work in conjunction with Cloud Voice and Collaborate, providing a conjoined experience and shared feature set for front and back office contact centre agents.