Digital, Change Management and Adoption Services
Vaccination UK aims to make a significant and valued contribution to the health and wellbeing of individuals and local communities by providing high-quality, evidence-based treatment and advice to individuals in a variety of settings.
They have a private sector arm which includes travel services, health and sexual health screenings. The organisation also works with the NHS to deliver vaccination services predominantly in school-age settings.
In 2022, Vaccination UK offered over one million vaccinations to children across England. The organisation manages the project from start to finish – the team is responsible for distributing and administrating immunisations, including school and parent communication and consent, while also liaising with GP practices to ensure records are up to date.
The Business Challenge
Traditionally, Vaccination UK’s processes were paper-based, involving hundreds of thousands of pieces of printed paper. These documents would be delivered to schools, distributed for consent by staff, filled in by nurses at the immunisation appointment, and returned to Vaccination UK, whose people need to upload the documents to their system and sync with NHS’ data to update GPs. The process was not eco-friendly due to printing and transportation, very labour-intensive, inefficient and time-consuming.
Moving to an e-consent platform automated the entire journey, saving on labour, travel and printing costs while also allowing Vaccination UK can spend the money on improving their service.
The digitalisation of the project also enhanced reporting – it provided the organisation with complete visibility of the service from start to finish, helping them demonstrate the immunisation delivery according to contracts and agreements.
Chess is the IT supplier of choice for Vaccination UK, working together since 2010: from cyber security services to Microsoft licencing and managed support, adoption and change management.
Working with the NHS has strict security requirements. Members of the supply chain need to comply with the Data Security and Protection Toolkit to ensure patient data is secure.
Our penetration testers assess Vaccination UK’s posture on regular basis, advising on best practices and vulnerability fixes. The engineering team help to set up any new offices, the infrastructure and the network, including firewall and endpoint security from Sophos, Cloud Voice collaboration and communication tools and future-proof connectivity. Historically, the Chess team managed new user onboarding, such as Microsoft licencing and account set-up. However, our consultants ensured that the in-house team was trained to absorb this function, helping to reduce costs.
Most recently, working together with our Device, Modern Workplace and Mobile consultants as well as their Account Manager, Vaccination UK refreshed a portion of their device fleet. The organisation chose to use fair-market leasing designed to reduce initial investment costs and improve cashflow for a large order. The Chess team managed the full project for Vaccination UK, from sourcing and leasing over 330 iPads to setting up the mobile SIM contracts with EE, working seamlessly with the in-house team.