UK IT Networks Limited is a leading provider of telephony and IT support services with offices in the North West and South East UK. The company was founded in 2012, and now offers IT support and hardware, voice telephony services, broadband and other business-related communication systems.
The business partners with the likes of BT, Vodafone, TalkTalk and Virgin Business to deliver its IT and communications services. For this reason, a secure and reliable online billing solution is integral to the fundamental to its operations.
The Business Challenge
UK IT Networks required a full billing platform that provides an intuitive and comprehensive one-bill offering for their customers.
A key requirement is for the system to be adaptable and customisable around specific business requirements in order to maximise team efficiency and maintain billing accuracy.
“Since Chess’s acquisition of TMS, they have exceeded our requirements,” says Ram Moetamedi. “Chess’s support wrap around i-Bill is integral to the growth of our business. Their billing service delivery has far surpassed what we hoped for. In fact the Chess billing platform has evolved with our business to such a point that they’ve become an extension of our finance team.”
“Chess have easily maintained their position as our preferred partner through our internal supplier review process which we run every 3 years.”
Ram Moetamedi, Managing Director at UK IT Networks Limited
UK IT Networks’ initial preferred billing platform was provided by TM Solutions in 2015. When TM Solutions was acquired by Chess, Ram Moetamedi had a few reservations about continuity of service and support but made the decision to continue using the billing solution through Chess.
Now, the billing platform has evolved into the unique i-Bill e-billing solution. As well as providing the true ‘one bill’ solution across multiple network carriers and technology providers, i-Bill enables UK IT Networks staff to see customer billing information as needed via its web-based portal.
The team can also view important customer information and update the customer database through the portal.
The flexibility of Chess’s i-Bill billing platform enables the UK IT Networks team to onboard new network carrier partners quickly and maintain their data accurately.
Because i-Bill billing platform backed by Chess support services provides a true ‘one bill’ solution across multiple network carriers and technology providers, it also allows UK IT Networks the ability to provide a single bill to their customers.