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iBill

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Cactus Business Solutions is a Southampton based business solutions provider, offering IT and comms services including business mobile, fixed telephony, broadband and IT convergence.
For this reason, having a secure, reliable, online billing solution that works across all services and customer types is fundamental to the business.​
The TMS billing platform has now evolved to form the core of i-Bill, Chess’s own unique e-billing solution.
"The billing service has continued uninterrupted and faultlessly under new ownership – and the support team has been fantastic in ensuring this.”

The Business Challenge

When the COVID-19 pandemic hit, Cactus Business Solutions suddenly needed to be able to rely on i-Bill’s flexibility as a billing system that could be managed online from anywhere.

“Being web-based, the i-Bill solution provides us with the flexibility to work from anywhere. The events of the past year made our portal-based online billing system mission-critical.”    

Simon Gale, Director and Joint Owner, Cactus Business Solutions

The Solution

While the company, like many others, adapted to remote working, i-Bill’s web-portal based solution meant that billing operations could continue without any disruption. Different levels of permission-based user access allowed different users to access the system to do their jobs from wherever they happened to be working.

Most importantly, even as the communications services with which the i-Bill system interfaced during the pandemic were also impacted, the billing solution continued to operate seamlessly and faultlessly, offering the same levels of performance and reporting.

The Outcome

Since the i-Bill solution and support sailed seamlessly and uninterrupted through both an acquisition and a global pandemic, Cactus Business Solutions see no reason to seek an alternate billing provider.

Overall, Cactus Business Solutions continue to use i-Bill from Chess and are very pleased with the solution and service they receive.

  

“The wonderful thing about i-Bill is that it just works – and works well. We haven’t even thought about jumping ship to another billing provider. Why would we? The i-Bill support team at Chess are super helpful, friendly and knowledgeable 

Simon Gale, Director and Joint Owner, Cactus Business Solutions