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Mobile Incentive Terms and Conditions

We have updated the incentives we offer in relation to network mobile services and as such we have made changes to Schedule 3.5B which contains the applicable terms and conditions. Our General Conditions will continue to apply in addition to Schedule 3.5B.  

The updated terms and conditions referred to above will apply to Chess’ existing customer contracts with effect from 20 November 2021 and can be found at  For contracts entered from the date of this notification, the updated terms and conditions will apply from the date of that contract.


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You can fill out the form and one of our product specialists will contact you shortly with more information.
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
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For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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