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Changes to Terms and Conditions

Changes to Terms and Conditions

Chess has launched a Teams Direct Routing Service and has released service specific terms and conditions which are applicable to its customer contracts for this service, together with the General Conditions.  The service specific terms are contained within Schedule 3.10.

Chess has also launched an Additional Support Service in relation to the Teams Direct Routing Service. Updates and additions have been made to Schedule 4.1 (Fault Management Connectivity) to reflect the Additional Support Service offering for this service.

Schedule 3.4 (Cloud Voice Services) has also been updated in relation to the Additional Support Service that Chess offers for these services.  The updated Schedule 3.4 will apply to Chess’ existing customer contracts for this service with effect from 1 April 2021.  

For contracts entered from the date of this notification, the terms and conditions referred to above will apply from the date of that contract.  Schedule 3.4, 3.10, 4.1 and the General Conditions referred to above can be found HERE.



Chess is one of the UK’s leading independent and trusted technology service providers, employing 300 skilled people across the UK, supporting over 20,000 organisations.

 By leveraging world-class technology, Chess helps you to connect your people, protect your data, grow your business, reduce your costs and work better together, which means your business, your people and your customers can thrive.

At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts. We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than ten years in the top 100.

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