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Customer Service Update - 6 Jan 2021

Customer Service Update

The announcement of a further lockdown over the next 6 weeks will be rightly concerning for many of our customers, and I'd like to assure you that our Service Team remain fully available to support you with any requests you may have. The best way to get in touch is by submitting your query on our Customer Portal

Quick and Easy Direct Debit

Did you know you can now set up and manage Direct Debits online through our Customer Portal and you will no longer need to download and process forms.

Why not set up a Direct Debit today, and get the reassurance from knowing your bills are paid on time. 

Customer Portal User and Administrator Guide

Our Customer Portal User and Administrator Guide is full of handy tips and advice on how to get the best from your online account, and you may find the answer to your query by looking here first.irect Debit Goes Live 


Sharing our 2021 Vision

We're proud of the attitude, energy and performance demonstrated by our people throughout 2020 and we're excited to share our plans for 2021.  Our Chess Blueprint is at the heart of everything we do and sets out our vision for growth, our focus, our culture and our values. 

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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Chess Privacy Notice

By submitting your personal information through this form, you consent to your information being processed in accordance with the Chess group privacy notice.