Skip to the content

Customer Service Update 13 Jan 2021

Customer Service Update

Online Card Payments

Follow these 5 simple steps to pay your bill today.

1. Login to the Customer Portal and select 'Make a Payment' on the dashboard. 
2. All outstanding invoices will show. Select the invoice you want to pay and 'Click to Proceed'.
3. Enter your credit/debit card details as prompted and click 'Pay Now'. 
4. The payment gateway page will display.
5. Once payment is processed, a message will appear as successful or failed payment. Don't forget to make a note of the payment reference

Do you have a question about your bill? 

Save time on the phone and read our top 5 billing questions and answers. 

Why is my bill higher than normal?

Products and services are charged at a monthly rate, one month in advance plus any pro-rata days incurred in the month the service went live. You may have had an engineer charge, bought new services, or added a select service.  Click on the link below for more billing FAQs.


Billing Question and Answers


Quick and Easy Direct Debit

Did you know you can now set up and manage Direct Debits online through our Customer Portal and you will no longer need to download and process forms.

Why not set up a Direct Debit today, and get the reassurance from knowing your bills are paid on time. 

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
I agree for my information to be used for marketing communications.
Chess Privacy Notice

By submitting your personal information through this form, you consent to your information being processed in accordance with the Chess group privacy notice.