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Service Update 28 October 2020

Paying Your Bill


At this time of the month we remind customers that bill payments are due. Why not save time and effort and set up a Direct Debit and take the worry out of bills being paid on time. Click HERE

To make a payment today, simply click on your preferred payment method or pay over the phone. 

 

Broadband and WIFI Checks

We've introduced a series of simple checks designed for our customers to carry out should they ever experience issues with their broadband or WIFI. We've included the link below and you may find it useful to bookmark just in case you ever need it.   

If the checks don't fix the problem, our technical support team are always on hand to help.  Click HERE

 

Christmas is Coming

With just 8 weeks until Christmas, the holiday period is fast approaching. If you're planning some time away from your business you may want to let your customers know by adding a divert or call greeting to your phone systems. 

Please send your request by logging a ticket on the Customer Portal by Friday 11 December 2020. Click HERE

 

 

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
Sales
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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