Skip to the content

Service Update - 21 October


Many of us are now in a tier 2 or 3 region and this may be placing extra pressures on your business, so if you need help please use your online account to get in touch with us by logging a ticket on our Customer Portal.

Staying connected and in control is more important than ever and in this week's update there are two features I'd like to draw your attention to:

  • A new Service Status page on our website, designed to provide you with the latest information in the unlikely event that network issues happen
  • Handing you more control over the administration aspects of the Customer Portal and what this means for your business.  

Don't forget if you need advice on any aspect of working from home, we're here to help.


* NEW* Service Status  

In the unlikely event that you notice a problem with your service, you can check our website service status page for live updates. An easy colour code system allows you to quickly see if there are any issues on broadband, lines and calls, Cloud PBX and mobile. If an issue happens, our team will update on a regular basis, until the issue is resolved. 

You may want to bookmark the page for future reference. Click HERE.


The Customer Portal System Administrator?

You may be wondering what the Customer Portal Administrator does, it's the person in your business who has responsibility for the account. Importantly it means that you don't need to contact us to manage simple tasks such as adding or removing colleagues, access to features and much more, it's all in your control. 

We'll be emailing you soon to tell you about being assigned as the administrator and how you can get the best out of the system


Read about our Customer Portal improvements  

We're adding new features and system improvements to our Customer Portal on a regular basis. You can keep up to date and follow what's happening by clicking on the link HERE 


Do you need help to activate your Customer Portal account?

You can call us on 0344 770 6000 select Customer Services from tthe main menu and then option 3 for Customer Portal Registration

Login to the Customer Portal HERE



Chess is one of the UK’s leading independent and trusted technology service providers, employing 300 skilled people across the UK, supporting over 20,000 organisations.

 By leveraging world-class technology, Chess helps you to connect your people, protect your data, grow your business, reduce your costs and work better together, which means your business, your people and your customers can thrive.

At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts. We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than ten years in the top 100.

Speak to a Product Specialist

You can fill out the form and one of our product specialists will contact you shortly with more information.
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
I agree for my information to be used for marketing communications.
Chess Privacy Notice

By submitting your personal information through this form, you consent to your information being processed in accordance with the Chess group privacy notice.