Many of us are now in a tier 2 or 3 region and this may be placing extra pressures on your business, so if you need help please use your online account to get in touch with us by logging a ticket on our Customer Portal.
Staying connected and in control is more important than ever and in this week's update there are two features I'd like to draw your attention to:
- A new Service Status page on our website, designed to provide you with the latest information in the unlikely event that network issues happen
- Handing you more control over the administration aspects of the Customer Portal and what this means for your business.
Don't forget if you need advice on any aspect of working from home, we're here to help.
* NEW* Service Status
In the unlikely event that you notice a problem with your service, you can check our website service status page for live updates. An easy colour code system allows you to quickly see if there are any issues on broadband, lines and calls, Cloud PBX and mobile. If an issue happens, our team will update on a regular basis, until the issue is resolved.
You may want to bookmark the page for future reference. Click HERE.
The Customer Portal System Administrator?
You may be wondering what the Customer Portal Administrator does, it's the person in your business who has responsibility for the account. Importantly it means that you don't need to contact us to manage simple tasks such as adding or removing colleagues, access to features and much more, it's all in your control.
We'll be emailing you soon to tell you about being assigned as the administrator and how you can get the best out of the system
Read about our Customer Portal improvements
We're adding new features and system improvements to our Customer Portal on a regular basis. You can keep up to date and follow what's happening by clicking on the link HERE
Do you need help to activate your Customer Portal account?
You can call us on 0344 770 6000 select Customer Services from tthe main menu and then option 3 for Customer Portal Registration .
Login to the Customer Portal HERE