It’s National Customer Service Week, and at Chess that’s a big deal.
2020 has been a challenging year for all. Our people and our customers have had to respond to many unexpected circumstances during the pandemic. The rapid onset of home working has led to transformational changes in our service. The launch of our Customer Portal to help customers manage their account online has been invaluable and we’re proud to have achieved over 50% uptake of customers able to self-serve 24 hours a day, 7 days a week.
Customers are at the heart of our business and throughout the week we highlight the importance of the service we provide to them. We ask our people to think about how we can change or adapt processes to make our service even better, and we thank them for making Chess a great place to work, and a great place to be a customer.
Home working hasn’t stopped us having fun and more than ever we’re a One Team culture who know how to celebrate:
Chess Dragons Den – we’re asking our people to tell us about an idea to improve the service for our customers – finalists will present their ideas to the Chess Dragons.
Customer Service Quiz – a mammoth quiz for over 300 people hosted online over the 5 days.
Goody Bags – our 300+ people have been treated to a bag of goodies and a baking kt sent to their home desk to enjoy over the week.
Recognition – telling people how well they are doing is something we do every day at Chess, but this week we’re asking for some extra special love to be sent to our customer service heroes.
Bake Off – to round off the week we’ll be asking our star bakers to show off their cupcakes of love and we’ll be rewarding all our winners of the week with a range of Perkbox prizes.
If you are interested in knowing more about National Customer Service Week take a look at their website, there’s lots of great information and it’s a fantastic way to engage your own business in this great initiative. https://www.instituteofcustomerservice.com/events/ncsw/