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Customer Service Update - 25 November 2020

Customer Service Update

This week we’re excited to let you know that we've launched our Customer Portal Administrator tools which are designed to help you get the very best from your Chess online account.

All our customers need one person in their business who is responsible for the online Chess account.

If you haven't used the Customer Portal before, here's a useful Customer Portal User and Administrator Guide so that you can familiarise yourself and get the very best from your Chess online account.

Five Fantastic Features for the Customer Portal Administrator

It's now even easier with the help of administrator tools to get the very best out of your Customer Portal experience.

  1. Set individual access levels for Users so that they can access the areas they need.
  2. Manage password resets.
  3. Unlock accounts that have been locked by a User entering incorrect credentials.
  4. Add or remove Users to keep your account secure.
  5. Save User time by trouble shooting Customer Portal access issues.


The Account Administrator is responsible for helping to keep your account secure by keeping User information up to date.

Login to Customer Portal

Customer Portal User Guide - Share With Your Colleagues

Don’t forget to tell your colleagues that you are the Customer Portal Account Administrator.

This is especially important If you work in a large business with lots of Customer Portal Users. Drop them a quick note to let them know you are the first point of contact for any support on access levels, passwords and locked accounts.

Share the Customer Portal User Guide with new and existing Users.

User and Administrator Guide

Need Help With The Customer Portal Administrator?

You can call us on 0344 770 6000 - select Customer Services from the main menu and then option 3 for Customer Portal Registration.



Chess is one of the UK’s leading independent and trusted technology service providers, employing 300 skilled people across the UK, supporting over 20,000 organisations.

 By leveraging world-class technology, Chess helps you to connect your people, protect your data, grow your business, reduce your costs and work better together, which means your business, your people and your customers can thrive.

At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts. We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than ten years in the top 100.

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You can fill out the form and one of our product specialists will contact you shortly with more information.
To contact our Sales team directly, please call 0344 770 6000 and choose option 4.
Customer Service
For general queries or to report a non-urgent fault, please log a ticket on our customer portal using the email address associated with your account. Logging a ticket is quick and easy to do. Once you have logged your ticket, we will respond within 24 hours or your Service Level Agreement, whichever is quicker.
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